Supervisor, Laboratory Consumer Services

Sentara Hospitals

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profile Job Location:

Norfolk, MA - USA

profile Monthly Salary: Not Disclosed
Posted on: 4 hours ago
Vacancies: 1 Vacancy

Job Summary

City/State

Norfolk VA

Work Shift

First (Days)

Overview:

Sentara Health is hiring an experienced Supervisor Laboratory Consumer Services to work full time days with Laboratory Services.

*This is a hybrid position

Overview

The Supervisor Laboratory Consumer Services is responsible for overseeing daily operations for client services and ensuring an exceptional client experience. This role works closely with Billing Sales Technology and Laboratory Operations teams to manage client onboarding account data integrity customer service performance and outreach initiatives. The ideal candidate is highly organized customer-focused and experienced in managing service teams within a healthcare or laboratory environment.

Education

  • High School Education (Required)
  • Associates Degree (Preferred)

Certification/Licensure

  • No specific certification or licensure requirements

Experience

  • 35 years of experience in client services customer service management or operational leadership in a laboratory or healthcare setting.
  • Experience working with EHR systems (e.g. Epic) CRM tools and customer service platforms (preferred)
  • Strong leadership communication and problem-solving skills.
  • Ability to manage multiple priorities and collaborate effectively across departments.

keywords: laboratory sales laboratory billing client services

Benefits: Caring For Your Family and Your Career
Medical Dental Vision plans
Adoption Fertility and Surrogacy Reimbursement up to $10000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term Short-Term Disability and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance $5250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down $10000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.


Required Experience:

Manager

City/StateNorfolk VAWork ShiftFirst (Days)Overview:Sentara Health is hiring an experienced Supervisor Laboratory Consumer Services to work full time days with Laboratory Services.*This is a hybrid positionOverviewThe Supervisor Laboratory Consumer Services is responsible for overseeing daily operati...
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About Company

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Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.

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