Business Analyst II

Title: Business Analyst II

Engagement Type: Contract

Location: Houston Texas Downtown must relocate No Exceptions.

In-Office Expectation: 5 days in-office No remote (Houston TX 77002)

Duration: 6 months potential for extension

Requires 2-4 years previous experience in computer related industry or end user support processes; including financial background with administrative involvement to support life cycle of end user assets and services. Resource needs to be great at communication and should be able to support deployments project related work. Will be given hands on training and has a 10 member team to fall back on for knowledge transfer and shadowing.

1. Business and Financial Acumen Understand the impact actions and decision have on the bottom line of the enterprise.

• Understand drivers of profitability.
• Use resources efficiently.
• Demonstrate an understanding of how day-to-day activities impact CNP bottom line.
• Proactively look for and implement ways to reduce or contain costs where appropriate.
• Knowledgeable of technology enhancements and the efficiencies it brings to company operations

2. Coaching and Development Develop others capabilities to empower them to reach their potential.

• Seek opportunities to get input from others for continuous improvement.
• Provide honest and courageous feedback to others.
• Seek out and be open to feedback from others.
• Inspires motivates and guides others toward achievement of growth and development goals

3. Collaboration Eliminate boundaries and drive common goals.

• Shares information proactively with others in order to achieve shared goals.
• Collaborates openly with others as a team player to accomplish company/organization objectives.
• Demonstrates understanding of the impact of own actions on other team members and/or other departments.
• Demonstrates behavior that allows others to contribute to their full potential.

4. Connecting Listening and Sharing Maintain open active two-way communication

• Proactively share and seek out ideas with others.
• Demonstrate openness and accessibility to others.
• Share thoughts and feelings in a direct genuine and respectful way.
• Demonstrate you have listened to and understand others points of view.
• Actively seek diverse perspectives.

5. Customer Focus Through Service Understand and exceed the expectations of internal and external customers

• Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customers expectations.
• Accept responsibility for the quality of service delivered.
• Demonstrate commitment to continuous improvement of services.
• Readily readjust priorities to pressing and changing customer demands.

6. Enterprise Mindset Act in way that are best for the company as a whole

• Clearly understand the impact and implications of decisions to the company.
• Place organizational success above individual and team gain.
• Focus on efforts that add significant value and align according to priorities.
• Understand the big picture and the impact when executing plans and making decision.

7. Results Orientation Reject the status-quo find opportunities to improve and drive outstand business results

• Drive for results consistent with the organizations vision mission and strategies.
• Demonstrate curiosity by challenging assumptions and questioning processes.
• Assess individual performance against a set of measurable criteria.
• Hold self and others accountable for verifying results and living the values.
• Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
• Perform the duties and responsibilities of his or her position efficiently and effectively.
• Manages ones own time energy and abilities and leverages the use of technology for maximum performance.

8. Steadiness-Demonstrate strength poise and an appropriate presence.

• Project credibility in adversarial situations.
• Make decisions confidently and wisely after considering alternative courses of action.
• Handle conflict effectively.
• Remain focused and positive during periods of transition or uncertainty.
• Act to preserve relationships even under difficult or heated circumstances.
• Publicly model behavior that supports the vision and values.