IT Service Desk Specialist

We are hiring an IT Service Desk Specialist!Reporting To:Supervisor IT Service DeskFull-Time/Part-Time:Contract Salary Range:$52440-$68995Posting Date:April 27 2026 Closing Date:May 11 2026 Hours of Work:8:30 a.m. 5:00 :Office Location: 6.4Toronto ONGreat location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity Reporting to the Supervisor the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests. How you will contribute: Providing in person and over the phone support to on site and remote employeesSupporting computer hardware laptop mobile devices telephone printers copiers faxesSupporting Windows10 and 11 Microsoft Office Internet Explorer NTFS file system permissions and in-house account creation and set up of new hiresCreating and updating technical documentationAdminister and maintain Print server and Print tracking softwareWork with the network administration team development teams and to help implement new technologyMobile device managementCall Center supportAdhere to policies/procedures to ensure AML requirements are met when applicableThe experience you need: Excellent analytical problem solving and troubleshooting abilitiesExcellent verbal and written communication skillsAbility to adapt and learn new technologies and trendsAbility to work well in a team environment and independentlyShell scripting(nice to have but not required)Adapt knowledge of Microsoft domain tools and softwareCollege Diploma in related field or 3 years desktop/laptop support experienceIn depth knowledge of Windows 7 Windows 10 and Microsoft Office Suite and Microsoft Domain environmentWorking Environment and Physical Demands Analysis:Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer join First NationalCompetitive Compensation Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join: Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation and any other category protected by National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process#FNLOON