Care Coordinator

Northwestern Counseling & Support Services Inc. is seeking two compassionate organized and collaborative Care Coordinators one to support our Outpatient Team and one in our Access these roles youll be at the heart of helping individuals navigate services build stability and achieve their goals.

As a Care Coordinator youll partner closely with individuals families and interdisciplinary teams to ensure care is thoughtful connected and driven by each persons preferences. This is meaningful relationship-based work for someone who thrives in a dynamic environment and believes in meeting people where they are.

Responsibilities include:

• Developing and maintaining individualized care plans in collaboration with clients and treatment teams
• Coordinating services across internal programs and community partners
• Supporting transitions of care including hospital discharges and follow-up after crisis stabilization
• Monitoring progress and adjusting care plans as needs evolve
• Collaborating with individuals and their supports to identify preferences and develop crisis plans including education on the National Suicide & Crisis Lifeline and local resources
• Assisting with Advance Directives including psychiatric advance directives when appropriate
• Proactively following up with missed appointments and addressing barriers to engagement
• Tracking utilization data and contributing to quality improvement efforts

What Were Looking For

• Person- and family-centered in their approach
• Highly organized and able to manage multiple priorities
• Comfortable collaborating across teams and with community partners
• Flexible and adaptable with scheduling and service delivery locations
• Professional compassionate and committed to supporting individuals with complex needs

At NCSS we offer a comprehensive benefits package that includes perks such as medical and dental coverage an employer-matched retirement plan and educational support. Additionally for those who qualify this position provides an opportunity for $5000 in student loan forgiveness upon the successful completion of your 6-month introductory period.We invite you to become a valued member of our team at NCSS a 2025 Best Places to Work in Vermont!

EOE

Hiring rate is based on experience education and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.

Bachelors degree in social work psychology public health or related field; or equivalent combination of related education training and experience. 13 years of experience in community mental health or care coordination preferred.