Platform Data Engineer

The Role

You will be joining a small technical team of Platform Data Engineers with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility working both individually and as part of a team. You will work closely with internal application teams external partners and security teams to ensure files are transferred securely reliably and in line with compliance requirements.

Operational Support

• Provide support for several Secure File Transfer platforms primarily Axway SecureTransport

  • Monitor SFT services to ensure availability performance and successful file delivery

  • Investigate and resolve failed delayed or duplicate file transfers

  • Analyse logs alerts and error messages to identify root causes

  • Escalate issues to 3rd line or vendors where required following support processes

Configuration & Maintenance

• Support onboarding of new file transfer partners and applications

  • Assist with configuration of:

    • Secure protocols (SFTP HTTPS AS2)

    • User access authentication methods and certificates

    • Scheduling triggers and routing rules

  • Perform routine maintenance activities including certificate renewals and housekeeping tasks

Security & Compliance

• Ensure all transfers comply with security audit and data protection standards

  • Work with security teams to address vulnerabilities and remediation actions

  • Support secure key certificate and credential management

Incident & Change Management

• Participate in incident response and major incident resolution

  • Provide clear communication to stakeholders during incidents

  • Support change deployments patching and platform upgrades

  • Produce support documentation runbooks and knowledge articles

Collaboration

• Work closely with infrastructure application and vendor teams

  • Support testing activities for new integrations or platform changes

  • Contribute to continuous service improvement initiatives

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The Requirements

Essential

• Experience in a support or operations role for middleware integration or file transfer services
• Working knowledge of Secure File Transfer concepts and protocols (SFTP FTPS SSH TLS)
• Previous handson experience supporting Axway SecureTransport
• Ability to troubleshoot issues using logs and monitoring tools
• Understanding of basic networking concepts (firewalls ports DNS)
• Understanding of working with cloud computing environments
• Familiarity with ITIL processes (incident problem and change management)

Desirable

• Experience with other MFT/SFT tools (i.e. IBM Sterling Connect:Direct).
• Exposure to Linux/Unix environments and basic commandline usage
• Experience with certificates PGP encryption and key management
• Scripting or automation experience (e.g. Bash PowerShell)
• Experience working with external partners or thirdparty integrations

Personal Attributes

• Strong analytical and troubleshooting skills
• Clear and confident communicator both written and verbal
• Able to manage multiple issues and priorities under pressure
• Proactive detailoriented and servicefocused
• Team player; able to build stakeholder and team relationships
• Willingness to learn and develop deeper technical expertise
• Self-motivated with the ability to prioritise meet deadlines and manage changing priorities. Prepared to put in the extra effort when needed to meet challenging targets. You will need to demonstrate a can do attitude overcoming problems as they arise and maintaining high levels of performance when dealing with difficult and challenging work.

WTW is an Equal Opportunity Employer