DevOps Engineer

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management housekeeping activities facility maintenance survey solutions scheduling & labour management and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels restaurants casinos and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton Rosewood Shangri La Accor IHG Hoxton Corinthia Oetker Collection etc. We are a small but growing team and youll have opportunities to express yourself and make meaningful contributions to our products and the company.

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About the job

The DevOps Engineer supports high-availability 24/7 production systems of moderate to high complexity and risk. The role performs ongoing application support for live production systems by diagnosing and resolving highly complex issues identifying recommending and implementations options for improving performance maintainability and operability; update existing practices and procedures as defined by supervisor.

What will you do

• Own and support high-availability 247 production systems ensuring reliability performance scalability and security in line with defined SLA/SLO commitments.
• Act as the primary Technical Operations point of contact for development and product teams providing guidance on system design operability and production readiness.
• Provide L3/L4 production support troubleshooting complex application infrastructure and platform issues beyond documented procedures.
• Participate in a 127 on-call rotation responding to production alerts mitigating incidents and restoring services with minimal business impact.
• Lead incident troubleshooting coordination root cause analysis (RCA) and post-incident reviews driving preventive and corrective actions.
• Design implement and operate cloud infrastructure (AWS) including compute networking storage IAM and security components.
• Build maintain and enhance Infrastructure as Code (IaC) and deployment automation using industry-standard tools.
• Operate and support Docker and Kubernetes-based platforms including deployments scaling upgrades and runtime troubleshooting.
• Design implement and maintain monitoring and observability solutions using metrics logs and alerts to proactively detect and resolve issues.
• Automate operational tasks and workflows using scripting and tooling to reduce manual effort and improve operational efficiency.
• Perform system installation administration patching configuration and upgrades for production infrastructure.
• Ensure security best practices are followed including WAF configuration access controls vulnerability remediation and compliance requirements.
• Create maintain and continuously improve Runbooks SOPs and operational documentation.
• Drive continuous improvement initiatives across reliability performance scalability and cost optimization.
• Stay up to date with emerging technologies and recommend improvements aligned with business and operational needs.
  
  

We are looking for:

• Bachelors degree in Computer Science Engineering or equivalent practical experience.
• 3 years of hands-on experience in DevOps / SRE / Production Operations roles.
• Strong experience with Linux/Unix system administration and troubleshooting.
• Hands-on experience with cloud platforms (AWS and/or Azure).
• Solid knowledge of Docker Kubernetes and microservices architectures.
• Strong automation skills using Python Bash or similar scripting languages.
• Experience with Infrastructure as Code and CI/CD pipelines.
• Hands-on experience with Infrastructure as Code (IaC) using Terraform and/or Pulumi strong automation-first mindset
• Practical observability experience (metrics logs traces).
• Experience with SQL and/or NoSQL databases and production database operations.
• Good understanding of networking concepts protocols and troubleshooting tools.
• Experience with monitoring and alerting systems.
• Working knowledge of version control systems (Git SVN etc.).

The Unifocus experience:

Our Culture Statement: Thriving Together Achieving Greatness

To support our culture mission we have four core culture values of Unite Inspire Empower and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally combining our diverse talents perspectives and expertise. With professionalism and a touch of fun we inspire and empower each other to excel. Together we deliver exceptional value challenge norms and leave a lasting impact within the hospitality industry.

In addition to a competitive salary we offer:

• Health insurance
• Paid time off
• A hybrid environment that promotes a healthy work-life balance
• Parental leave
• Professional development assistance
• Referral program