Service Account Manager

We offer expert electrical and low voltage contracting services to Greater Bostons commercial institutional life-sciences hospitality and retail markets. We leverage VDC green building techniques integrated project delivery and lean construction methods that help improve efficiency and enhance client operations.

Gaston Electrical is looking for a Service Project Manager who is responsible for responding to service requests from clients and managing projects from estimating to project completion. This person is also responsible for growing our existing customer base through positive and responsive customer interactions.

• Manage service projects through pre-planning cost tracking billing project documentation and project close out.
• Manage existing customer relationships and provide excellent customer service to help grow our division. Identify new opportunities for business and promote Gastons services.
• Schedule field service technicians for jobs and adjust schedules as needed.
• Project manpower for projects on a weekly basis.
• Prepare estimates for service projects.
• Work with Accounting department on billing.
• Participate in meeting annual service department revenue and profit margin goals.
• Operates as point of contact for assigned customers.

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Requirements/Preferred Skills Education and Experience

• 3 to 5 years experience estimating and project managing commercial construction projects.
• Electrical field experience required. Licensed electrician is preferred.
• Experience in working with customers.
• Excellent communication and interpersonal skills.
• Demonstrated experience in staying organized and following up on tasks.
• Ability to work on tasks efficiently and prioritize work.
• Ability to identify and meet customers expectations and requirements.
• Ability to interact effectively and professionally with all levels of employees both management and staff alike vendors clients and others.
• Demonstrated experience using Microsoft Office Outlook Excel Word.
• Knowledge of Spectrum Construction Software a plus.
• Knowledge of Conest Estimating Software a plus.

No agencies please.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit see talk and hear. The employee is regularly required to use hands to finger handle or feel objects tools or controls. The employee is regularly required to walk reach with hands and arms climb or balance and stoop kneel crouch or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

While performing the duties of this job the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations the employee may be required to work outdoors be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high precarious places; dust fumes or airborne particles; toxic or caustic chemicals; outside weather conditions extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.

Please review our Affirmative Action Policy.

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $95200 and $161900
Other Compensation: bonus eligible