Senior Account Manager

Our client is an established BSS (Business Support Systems) solutions provider serving telecom financial services hospitality and other industries. Their platform enables billing charging invoicing integrations into CRM customer lifecycle management and digital monetisation at scale. They work with both enterprise and mid-sized clients helping them monetise their operations through their bouquet of customizable BSS solutions.

Role Overview

They are seeking a results-driven Enterprise Account Manager with strong experience in B2B setups selling BSS or comparable software solutions. This role carries a 70/30 split between account management and new business development requiring both relationship depth and a hunter mindset.

The ideal candidate has a solid understanding of end-to-end software sales cycle including technical aspects (such as integration and architecture fundamentals cloud and deployment models) and commercial/monetisationframeworks. They should possess sufficient technical depth to lead discoveries with business and technical buyers confidently address first-layer technical questions and translate technical capabilities into clear business value that resonates with executive stakeholders.

Major Responsibilities

Key Account Management of existing customers (70% of role)

• Develop and sustain trusted relationships with C-level executives procurement teams and technical decision-makers to support software enhancements in existing accounts.
• Collaborate in scheduled customer meetings with Professional Services and Managed Services teams acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing charging mediation CRM product catalog etc.).
• Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements.
• Drive quarterly business reviews by working closely with operations to present performance metrics project progress and roadmap priorities aligned to customer strategy.
• Partner with the Professional Services team to identify and develop business cases for software upgrades new projects and paid service engagements.

Prospecting for New Business (30% of role)

• Lead the full enterprise sales lifecycle for all products/solutions clearly articulating how their billing charging invoicing and mediation capabilities enable global operators to overcome operational and commercial challenges.
• Drive new opportunities using lead generation strategy with Marketing by identifying relevant target markets target audience and pitches to showcase and engage prospects.
• Drive end-to-end RFP/RFI responses and proposals lead pricing discussions and contract negotiations and articulate how their solutions satisfy customer functional requirements.
• Lead discovery sessions with prospects on BSS architecture covering integration points cloud deployment options APIs and key functionalities.
• Maintain an accurate and updated sales pipeline and forecasts using CRM tools.
• Stay up to date on BSS market trends competitors offerings and customer needs.

Required Qualifications

• 12 years of enterprise sales experience preferably in BSS OSS/BSS enterprise turnkey software/SaaS.
• Proven track record of selling complex highvalue software solutions to enterprises.
• Strong understanding of BSS domains such as billing charging CRM customer experience digital services orchestration automation etc.
• Experience managing long sales cycles and multistakeholder buying processes.
• Excellent communication presentation negotiation skills CRM and sales metrics familiarity.
• Familiar with types of APIs data formats and common integration scenarios.
• Comfortable engaging with both business and technical audiences.
• Willingness to travel as required.

Preferred Qualifications

• Experience selling to key accounts (at senior level including C-suite) and familiarity with procurement processes pre-sales and sales engineering.
• Background working with system integrators technology and/or implementation partners.
• Good familiarity with cloudnative SaaS or APIdriven BSS platforms.
• Existing network within the digital services ecosystem.
• Additional major European languages French Spanish etc.