Sportsbook Ticket Writer (Horseshoe Bossier) Part-Time

As a Sportsbook Ticket Writer reporting to the Sportsbook Manager you will be face of our retail operation. By providing a high level of customer service to both regulars and novice bettors you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options you will help advise and answer customer questions to help them make an informed responsible decision with their sports wagering.

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Dont get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards
• Other duties as assigned

• Must have basic computer knowledge (Email MS Excel internet etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma GED or equivalent preferred
• 21 years of age or older
• Successfully pass a background check
• Able to obtain a gaming license from the Louisiana Gaming Control Board and other jurisdictions where deemed necessary
• Must be able to obtain Responsible Vendor Certification.
• High level of customer service
• Ability to work a flexible schedule: nights weekends and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company andLouisiana Gaming Control Board

ADDITIONAL REQUIREMENTS

• Must be able to stand for extended periods of time
• Must be able to lift pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment