Product Solution Engineer

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Challenges

Building for Scale Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million strong user base we code with every individual user in mind. While we are quick to adopt the latest in Engineering we care utmost for security stability and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

Roles & Responsibilities

• Managing accounts during integration
  Working with Products Tech team and understand different product flow
  Attending meetings/con calls with Merchants Tech/Business team
  Understanding Merchants flow requirements and suggesting the solution to them
  Researching diagnosing troubleshooting and identifying solutions to resolve the merchant integration Issue.
  Taking ownership of customer/merchant issues reported and seeing problems through to resolution
  Ask merchant the targeted questions to quickly understand the root of the problem
  Understanding Tech issues involved in integration & Providing resolution
  Automate the process to solve the merchant integration issue and merchant requirements

Skillset required

• Hands-on experience with Windows/Linux/Mac OS environments.
• Python and SQL - Required for this role
• Knowledge of any programming language (Ex: - PHP JAVA ) platforms (Android iOS).
• Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
• Familiarity with remote desktop applications
• Excellent problem-solving communication skills
• Good understanding of IT terminologies and concepts

Job Location Bangalore

Experience 2 to 5 years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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