Boarding specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Onboarding specialist do
A successful Onboarding specialist at Fiserv delivers smooth accurate and timely onboarding experiences that build long-term client trust. You serve as a central point of coordination across alliances partners and ISOs ensuring that every merchant is set up right the first time. You bring a client-first mindset to every interaction balancing speed with precision in a fast-paced operations environment. You help turn complex merchant services processes into simple confident experiences for our clients.

What you will do:

• Collaborate with alliances partners and ISOs to execute end-to-end onboarding activities across multiple merchant services platforms
• Process and complete maintenance requests to maintain accurate up-to-date client and account records
• Prioritize and resolve urgent client and partner requests while maintaining a strong client-centric focus
• Investigate and respond to client queries by analyzing account data and coordinating with internal teams for resolution
• Engage directly with clients to capture requirements clarify requests and communicate outcomes clearly and professionally
• Document process changes exceptions and special boarding requirements in designated systems and repositories
• Recommend and support improvements to onboarding workflows templates and checklists to drive best practices and operational excellence
• Adhere to and monitor service level agreements (SLAs) escalating risks to timelines or quality when necessary

What you will need to have:

• Experience working in an operations client support or onboarding role within financial services merchant services or a similar regulated industry
• Proven ability to manage high-volume queues prioritize competing requests and meet defined SLAs in a fast-paced environment
• Strong attention to detail with demonstrated accuracy in data entry documentation and record maintenance
• Effective written and verbal communication skills for interacting with clients partners and internal stakeholders
• Proficiency using CRM ticketing or workflow tools and standard office applications (e.g. Excel Outlook collaboration tools)

What would be great to have:

• Background supporting merchant acquiring payment processing or ISO/partner channels
• Experience onboarding clients across multiple platforms or systems with complex configuration requirements
• Familiarity with KYC compliance and risk-related checks involved in client or merchant setup
• Exposure to continuous improvement process mapping or SOP documentation in an operational environment
• Ability to interpret and work within contractual terms pricing schedules and partner-specific onboarding rules

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.