Technical Support Engineer

Who is Tenable

Tenable is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work

Ask a member of our team and theyll answer Our people! We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging respect and excellence where we can be our best selves. When youre part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Join our Technical Support Team at Tenable where youll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex multi-layered customer environments. Our suite of products detailed at offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis youll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity:

What Youll Need:

• Bachelors degree in IT or Computer Science (or equivalent experience).
• 2 years professional experience with networking (TCP/IP) OS administration(Linux/Windows/MacOS) patch deployment and system configuration.
• Experience providing technical support to enterprise clients troubleshooting complex issues in production or customer environments; network security experience a plus.
• Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience.
• Knowledge of computer network and application security; familiarity with Nessus or similar tools is a bonus.
• Strong analytical and problem-solving skills with the ability to learn quickly.
• Excellent written and verbal communication; customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs.
• Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools either professionally or in an academic setting.
• Experience with ticketing systems (JIRA Salesforce Zendesk etc).
• Log analysis using a SEIM product (Splunk ElasticSearch etc).
• Database technologies and SQL knowledge (Oracle MySQL MSSQL etc).
• Cloud/Virtualization technologies (AWS Azure Docker Kubernetes etc).
• Fundamental understanding of programming languages.
• Experience with or understanding of Certificates and CAs.
• Basic understanding of reviewing PCAPs with tools such as Wireshark.
• Bilingual candidates are desirable but not required (Arabic/French/German/Spanish/Italian).

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Were committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international federal state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process please contact for further assistance.

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