Retail Team Leader

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role
Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with worldclass retail standards creating a destination that delights fans from around the world.

Were looking for an enthusiastic and peoplefocused Team Leader to support the daytoday running of our flagship store. This is a handson shopfloorbased leadership role where youll coach motivate and support a large frontline team to deliver exceptional service across both shopfloor and backofhouse areas.

Harry Potter Shop Oxford Street sits alongside worldclass attractions and retail experiences including Warner Bros. Studio Tour London Warner Bros. Studio Tour Tokyo Harry Potter Shop Kings Cross and flagship stores in New York Chicago and Harajuku.

Whats In It For You...

• 16.80 per hour

• 25 days holiday (pro-rata)

• GymPass

• HBO Max & Discovery Subscription as well as exclusive access to our Screeners App with our exciting Warner Bros. and HBO content

• Staff discounts on Studio Tour tickets retail food and beverage

• Access to Friends and Family events

• Option to join our pension and private healthcare schemes

Your Role Accountabilities

Run the shopfloor and backofhouse areas on shift ensuring clear priorities effective deployment and smooth workflows throughout the day.
Maintain a strong physical presence on the shopfloor responding quickly to trading demands queues replenishment needs and guest issues.
Coordinate shopfloor and stockroom activity to ensure product availability efficient stock movement and minimal disruption to trading.
Set and maintain standards across service presentation cleanliness and safety addressing issues immediately and constructively.
Lead and direct colleagues during peak periods reallocating resources as needed to support customer flow and operational demands.
Coach colleagues in the moment reinforcing service expectations product knowledge and brand behaviours.
Support onboarding and buddying of new starters ensuring they can confidently operate in both shopfloor and backofhouse environments.
Act as first point of escalation for operational issues resolving where possible and escalating appropriately.
Champion health & safety loss prevention and compliance ensuring procedures are followed at all times.

Skills & Qualifications
Experience as a Team Leader Supervisor or Senior Sales Assistant in a fastpaced retail environment.
Passion for coaching developing and motivating others.
Strong customerservice focus with confidence leading large teams.
Great communication skills and a proactive handson leadership style.
Experience across both shopfloor and backofhouse operations.
Comfortable using POS and retail systems.

Working Pattern
This is a full-time role 40 hours per week on a seven-day rota including weekends and Bank Holidays.

Working hours are between 7am and 10pm.

#T&R

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.