Loss Prevention Officer

Position Overview

The Loss Prevention Offier plays a critical role in ensuring the safety security and protection of guests employees visitors and company assets across the property. This position is responsible for maintaining a secure environment by patrolling the hotel areas monitoring surveillance systems responding to emergencies investigating incidents and proactively preventing risks related to safety theft damage or operational disruption.

As a key presence within the hotel the Loss Prevention Officer acts with professionalism discretion and strong situational awareness balancing security enforcement with guest service excellence in alignment with Marriott standards and W brand values.

The role requires sound judgment strong communication skills and the ability to respond calmly and effectively in high-pressure situations while preserving the smooth flow of hotel operations and ensuring compliance with all safety protocols and legal requirements.

Key Responsibilities

1. Property Safety & Security Monitoring

• Patrol all areas of the hotel property including guest floors public spaces back-of-house areas parking areas loading docks entrances and perimeter zones to ensure a safe and secure environment.
• Monitor Closed Circuit Television (CCTV) systems perimeter alarm systems duress alarms fire life safety systems and all other security monitoring platforms.
• Ensure all access points entrances exits and restricted areas are properly secured according to operational requirements and company procedures.
• Lock and unlock designated property access points as required by operational schedules and security protocols.
• Conduct routine inspections to identify physical hazards unsafe conditions maintenance concerns or security vulnerabilities and ensure proper escalation and resolution.
• Protect company assets equipment and hotel property against theft damage misuse or unauthorized access.

2. Emergency Response & Incident Management

• Respond immediately and appropriately to emergencies including fire alarms medical emergencies guest accidents employee injuries security threats suspicious activity theft assaults disturbances and other critical incidents.
• Contact emergency medical services (EMS) police fire department or other external authorities when required.
• Provide first aid and CPR when certified and required until professional medical assistance arrives.
• Assist guests and employees during emergency situations evacuations fire drills and crisis management procedures.
• Follow established emergency response codes and procedures to ensure rapid and effective action.
• Maintain calm professional and decisive behavior during high-stress situations while minimizing operational disruption.

3. Loss Prevention & Investigations

• Conduct investigations related to theft property damage accidents misconduct missing items suspicious behavior and other security-related incidents.
• Gather evidence review surveillance footage document findings and support internal investigations in accordance with company procedures and legal compliance.
• Conduct interviews with guests employees contractors and other relevant parties when required.
• Prepare detailed incident reports witness statements investigation summaries and daily shift reports with complete accuracy and professionalism.
• Maintain confidentiality of all security loss prevention and property documentation ensuring information is released only to authorized personnel.
• Support fraud prevention internal control processes and compliance with audit requirements.

4. Guest & Employee Support

• Assist guests with room access issues and provide support related to guest safety and security concerns.
• Respond to guest and employee complaints disturbances disputes or disruptive behavior with professionalism and discretion.
• Defuse conflict situations involving guests employees or visitors while protecting the guest experience and workplace environment.
• Escort unwelcome unauthorized or disruptive individuals from the property in a safe and controlled manner without disrupting hotel operations.
• Support accessibility and assistance for individuals with disabilities in emergency and non-emergency situations.
• Maintain a visible and approachable presence that reinforces both safety and hospitality standards.

5. Compliance Reporting & Operational Support

• Complete daily Loss Prevention shift summaries activity logs patrol reports and incident documentation accurately and within required timelines.
• Ensure compliance with Marriott policies hotel SOPs health and safety standards fire regulations and local legal requirements.
• Report accidents injuries unsafe conditions and compliance concerns immediately to management.
• Participate in mandatory safety training certifications drills and continuous professional development.
• Support quality assurance audits and ensure adherence to operational standards and brand expectations.
• Collaborate closely with Engineering Front Office Housekeeping Human Resources and other departments on safety-related matters.

6. Guest Experience & Guest-Focused Presence

• Serve as a visible and welcoming presence at the main hotel entrance contributing to the first and lasting impression of the guest experience.
• Greet guests warmly and professionally upon arrival and departure maintaining a polished approachable and brand-aligned presence at all times.
• Assist with guest flow at the main entrance supporting smooth arrivals departures VIP movements and high-traffic operational moments while ensuring safety and order.
• Provide guests with general hotel information directions outlet details event locations and operational guidance when needed acting as an informed and reliable point of contact.
• Anticipate guest needs by remaining attentive and present in public areas offering proactive assistance whenever appropriate.
• Maintain strong awareness of daily hotel operations outlet opening hours events VIP arrivals group movements and key property information to support seamless guest interactions.
• Balance security responsibilities with a guest-first mindset ensuring that all interventions controls and security procedures are handled with discretion empathy and minimal disruption to the guest journey.
• Support the overall luxury hospitality experience by combining safety professionalism and service excellence in every guest interaction.
• Act as an ambassador of the W brand ensuring that security presence enhancesnot interruptsthe vibrant and elevated guest experience expected at W Rome.

Candidate Profile

Education & Experience

• Previous experience in Security Loss Prevention Hospitality Security Law Enforcement Military or related operational security roles preferred
• Previous luxury hospitality experience is considered a strong advantage
• First Aid and CPR certification preferred
• Fire safety training and emergency response certifications are an advantage
• Additional local licensing or registration requirements may apply depending on local regulations

Technical Skills

• Knowledge of CCTV systems alarm systems fire life safety systems and access control procedures
• Strong understanding of emergency response protocols and incident management
• Ability to prepare professional incident reports and documentation
• Basic computer literacy and ability to use internal reporting systems and security platforms
• Understanding of investigation procedures and evidence handling
• Strong awareness of workplace safety regulations and risk prevention practices

Competencies

• High level of integrity and discretion
• Strong sense of responsibility and accountability
• Excellent observation and situational awareness
• Calm under pressure with strong decision-making ability
• Conflict resolution and de-escalation skills
• Professional communication and interpersonal skills
• Guest-focused mindset with strong service orientation
• Team collaboration and cross-functional partnership
• Ability to maintain confidentiality at all times
• Flexibility to work rotating shifts weekends holidays and overnight schedules

Physical Requirements

• Ability to stand walk and remain active for extended periods or entire shifts
• Ability to move quickly in response to emergency situations including walking running or climbing stairs
• Ability to work in confined elevated uneven or outdoor areas when required
• Ability to lift carry push and pull objects in accordance with operational needs
• Ability to visually inspect areas equipment and systems accurately
• Ability to perform physical intervention when required within safety guidelines
• Ability to operate effectively in physically demanding and fast-paced environments

Our Culture at W Rome

At W Rome security is not only about protectionit is about creating an environment where guests feel safe teams feel supported and operations run seamlessly behind the scenes.

The Security / Loss Prevention Officer is a guardian of both people and experiencesomeone who combines vigilance with hospitality professionalism with empathy and prevention with action.

Because luxury starts with trust and trust starts with safety.

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