Manager, Distribution Operations

About Lovesac

We are a young-at-heart fast-growing furniture company dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable washable expandable and delivered right-to-your-door-able allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable cloud-like comfort. From there we expanded the possibility for sustainable furniture with Sactionals a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days but our goal will always remain the same to create truly adaptable comfortable furniture that can be with you for life.

About our Culture

At Lovesac we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else were driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. Its about success of course but its also about making a positive impact on everyone our business touches.

About the Role

As our Manager Distribution Operations you are responsible for managing and coordinating on-site activities related to warehousing distribution and returns within our 3rd party operations.

You will develop plans and ensure operational execution related to activities which balance quality cost and service to our internal and external addition you will ensure key goals and objectives are met to drive superior planning and execution in the 3PL operations.

This position is on-site and will be expected to report into Lovesacs 3rd party Distribution Centers at least 4 days per week and weekends as needed.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What Youll Do

3PL & Regional Operations Leadership

• Develop and manage regional relationships with third-party logistics (3PL) partners and local management teams with a focus on operational efficiency excellence and cost savings.
• Act as the company representative for your designated area of operations coordinating operational activities across both organizations.
• Supervise third-party warehousing distribution and returns services to ensure alignment with customer experience and business objectives.
• Lead corrective action efforts with business partners in the event of SLA non-compliance.

Operational Performance & KPIs

• Own and deliver regional operational metrics including operating costs service levels to stores return-to-good-stock rates and overall customer satisfaction (CSAT).
• Monitor and drive progress against returns KPIs and operational targets.
• Ensure warehouses remain within SLA standards including oldest outbound order age and pending returns inspections.
• Support end-of-quarter execution including inbounds fulfillment labor planning transportation coordination and on-site support as needed to meet revenue targets.

Process Improvement & Standardization

• Build and lead continuous improvement initiatives to increase efficiency throughput and overall operational performance.
• Develop and implement new distribution processes and methods within 3PL facilities to support future business growth and capacity needs.
• Support the rollout of best practices across the supply chain with an emphasis on standardizing processes across the 3PL network.

Inventory Management & Reporting

• Ensure accurate inventory management by third-party partners including cycle counts physical and system reconciliations and timely processing of returns.
• Ensure customer order statuses and outbound processing are accurate and timely across systems.
• Own the accuracy and daily completion of the Operations Report.
• Audit monthly 3PL invoices to ensure accuracy contractual compliance and alignment with observed activities.

Inbound Outbound & Transportation Coordination

• Assist 3PL partners with forecasting demand into actionable operational plans.
• Coordinate inbound container scheduling and outbound freight movements.
• Partner with distribution centers to ensure appropriate packaging materials are on hand to support returns processing.

Training & Operational Enablement

• Train and coordinate product education with DC staff.
• Establish and reinforce DC SOPs for inbound storage outbound and returns operations.
• Ensure consistent execution of operational standards across facilities.

Additional Responsibilities

• Perform other reasonable duties as assigned in support of operational and business needs.

Who you Are:

Core Values: Top Ambition We All Win Together Conscious Operations Do Less and Do Best Love Matters

Table-Stake Values: Willing to Sweep Floors Grit Positive Self-Aware Self-Starting Insatiable Learners Transparency Customer-Centric

Core Competencies: Builds Customer Centricity Drives Remark-able Results Collaborates Effectively Makes Good Decisions Demonstrates Self-Awareness

Requirements

• Bachelors degree in supply chain management or similar discipline preferred.
• Six Sigma/LEAN (yellow-green belt) certification preferred.
• Minimum of 5 years experience in supervising distribution operations ideally a 3rd party distribution operation including knowledge of distribution practices and technologies which support the fulfillment process.
• Proficient in understanding the mechanics of distribution and warehousing (including processes and technology) with a focus on the consumer.
• High level understanding of Supply Chain Management processes including multiple years experience in a leadership role.
• Proven experience working with systems such as WMS & ERP. Experience implementing distribution operations or new distribution functions is also required.
• Exemplify each of our Lovesac values at all times be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs) goals and deadlines.
• Must be able to travel using various forms of transportation as required by the Company in its sole discretion for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks companywide meetings and events vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees treating all clients both internal and external with dignity and respect at all times.
• Must be capable of using and operating all equipment as required including but not limited to: iPad laptop etc. Be able to move objects (including medium to large furniture items up to 125 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program Annual and Inaugural Grant Equity Awards 401K Matching Contribution Financial Wellness Tools Sales Incentive Program.
• Health and Wellness Benefits: Medical Dental Vision Health Savings and Flexible Spending Accounts Paid Parental Leave Life/AD&D Short Term and Long-Term Disability Critical Illness and Accident Insurance Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year prorated from date of hire 8 paid company recognized holidays Summer Flex Time.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Associate pay will vary based on factors such as qualifications experience skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race color religious creed ancestry national origin ethnicity religion sex sexual orientation gender (including gender-related identity gender nonconformity or status as a transgender or transsexual individual) pregnancy age national origin marital status physical or mental disability military status genetic information or any other characteristic protected by applicable law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at: