Universal Agent Ambassador Sports Illustrated Resort- Chicago

We Put the World on Vacation

Job Summary

We Put the World on Vacation The SIR Way

At Sports Illustrated Resorts we dont just welcome guests we create experiences where sports lifestyle and travel come together. As part of Travel Leisure Co. the worlds leading vacation ownership company were building a new kind of resort experienceone rooted in energy connection and unforgettable moments.

This is where champions come to stay and where your career can level up.

The Role: Be the First Impression. Set the Tone.

The Universal Agent Ambassador (UAA) is the face of the resort owning the arrival experience and creating an immediate connection with every guest who walks through the door.

Youll manage the flow of the lobby support front desk and PBX operations and deliver concierge-style service that turns a stay into an experience.

This role is all about energy awareness and creating moments that matter.

How Youll Make an Impact

• Own the Arrival Experience
  Greet every guest with confidence and energy - setting the tone from the first interaction

• Control the Game Flow (Lobby Management)
  Manage lobby traffic reduce wait times and ensure a smooth organized arrival experience

• Support Front Desk Operations

  • Assist with check-in and check-out processes

  • Handle payments and folios accurately

  • Prepare arrival packets and welcome materials

• Be the Communication Hub

  • Operate PBX and direct calls with professionalism

  • Coordinate with internal teams to resolve guest needs quickly

• Deliver Elevated Concierge Service

  • Provide recommendations for local experiences events and hot spots

  • Anticipate guest needs and create personalized moments

• Problem Solve in Real Time
  Address guest questions or concerns with urgency ownership and follow-through

What You Bring to the Team

• High School diploma or equivalent

• 1 year of customer service experience (hospitality preferred)

• Front desk or hotel operations experience is a plus

• Strong communication skills (written and verbal)

• Ability to multitask and stay composed in a fast-paced environment

• A team-first mindset with a passion for delivering great experiences

Bonus Points For:

• Vacation ownership experience

• Reservation system knowledge

What Makes You a Great Fit for SIR

• You bring energy and personality to every interaction

• You thrive in a high-energy guest-facing environment

• You take pride in being the first impression of the brand

• You dont just answer questions - you create experiences

Why This Role Matters

At SIR every guest interaction is part of a bigger story. As a UAA youre not just supporting operations - youre helping build a brand that connects people through sports travel and unforgettable moments.

You set the tone. You create the vibe. You make it memorable.

How Youll Be Rewarded:

Compensation

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.