Service Manager Integrated Front Door and MASH REDEPLOYMENT

Suffolk County Council

Address:Endeavour House Ipswich IP1 2BX On-site
Salary:60135 to 71634 per annum (pro rata for part time)
Hours:37 hours per week flexible working options available
Contract:Permanent

REDEPLOYMENT ONLY

At Suffolk County Council every role is a chance to create positive change.

As Service Manager Integrated Front Door (IFD) and MASH in Children and Young Peoples Services youll see the direct impact of your leadership on the safety and wellbeing of children and families across Suffolk. This is a key operational leadership role within a fastpaced highvolume safeguarding countywide service offering the opportunity to shape practice support managers and influence outcomes at the front door.

Reimagine the possibilities.

Your role and responsibilities

In this county-wide role youll take a lead in the daytoday delivery of the Integrated Front Door providing clear management oversight and firstline decisionmaking to ensure children receive timely proportionate and safe responses.

Youll work closely with managers and partner agencies supporting effective safeguarding decisions managing demand and ensuring the service operates at pace while maintaining high standards of practice.

On a daily basis youll:

• Provide management oversight and decision support to managers responding to contacts and referrals
• Ensure the effective running of the Integrated Front Door and MASH prioritising safeguarding and risk management
• Oversee rota and pod arrangements ensuring staffing capacity meets service demand
• Work collaboratively with multiagency partners contributing to shared safeguarding decisions
• Lead and contribute to quality assurance activity including auditing and dipsampling of practice
• Support recruitment retention and staff development within the service
• Deputise for the Head of Service as required ensuring continuity of leadership and decisionmaking

This is a highautonomy role where youll be trusted to use your professional judgement work at pace and lead confidently within a complex safeguarding environment.

You will need

Were looking for a leader who brings:

• A Social Work qualification and registration with the relevant Social Work regulatory body
• A strong understanding of safeguarding practice risk and thresholds
• Experience of leading highvolume fastpaced services
• Confidence in decisionmaking management oversight and partnership working
• The ability to manage resources rotas and service demand effectively
• A commitment to quality assurance learning and continuous improvement.

You can view a full list of requirements in the Job and Person Profile (JPP) which you can find in the How to apply section towards the bottom of this advert.

The team

The Integrated Front Door is a multiagency service bringing together social care police health education and other partners to provide a single point of contact for safeguarding concerns. Working within a podbased model the service plays a vital role in Suffolks Families First approach supporting early decisionmaking information sharing and timely intervention.

Youll join a committed and experienced leadership team focused on collaboration continuous improvement and making the best possible decisions for children and families.

Empowering everyone

Werebig believers in potentialpossibilityand the power of different searching for ways to encourage respect and enable everyone to be the best they can be. We want torepresentthe diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown inourWorkforce Equality Report.

For more information

For a casual conversation about the role please contact Sarah Adams Assistant Director for Family Help by calling or by emailing

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. Tell us about a time you were responsible for making or supporting complex safeguarding decisions in a highrisk or highpressure environment. How did you assess risk and need What factors informed your decision-making What was the outcome for children and families
2. Please describe your experience of leading a fastpaced service with high volumes of work and competing priorities. How did you ensure timely responses while maintaining quality and safe practice What approaches did you use to manage pressure and demand
3. Provide an example of how you have worked collaboratively with partner agencies to support effective safeguarding outcomes. How did you manage different professional perspectives What was your role in joint decision-making

Please note:Without a supporting statement your interest will not be supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please seeourHow to Apply page.

Planning to useArtificial Intelligence (AI)Please ensure your applicationstillreflects your own skillsexperienceand used inappropriately your application may not be processed. Please readourguidance for using AIto understandwhatsacceptable.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or haveadditionalsupport needs you can request reasonable adjustments. You can do this by contacting ourRecruitment Team ator. You can find examples ofpossible adjustmentsonourReasonable Adjustment pages.

Closing date:11.30pm 4 May 2026

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this (Disclosure and Barring Service)checks or police vetting will berequiredfor relevant posts.