CyberArk 2nd Line Service Support Engineer

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Division: Chief Information Security Office (CISO) Identity & Access Management (IDAM)

As a global financial market infrastructure the protection of Euroclear information and assets is fundamental to the companys business. Security is at the core of our services firmly embedded in the management systems and processes of the company.

You will be joining CISO in the Identity and Access Management (IDAM) team. IDAM oversees implementing operating and managing all the access from to or within the Euroclear IT infrastructure. This helps to ensure that everyone has access to the right resources at the right time for the right reasons provided in a way which aligns to the increasingly meticulous compliance requirements Euroclear is subject to. Services covered by IDAM include access management user lifecycle management privileged access management and recertification as well as providing delivery and advisory services.

Job description

Privileged Access Management Product Support team member

Through a clear model based on segregation of duties we distinguish between first second and third line activities. The PAM product support team is the team responsible for 2nd line activities ranging from incident management (both generic and functional accounts) to release in production of third line team activities.

More specifically you are expected to do:

• Manage CyberArk services in different environments.
• Acting as 2nd line support for our CyberArk products.
• Managing vulnerabilities.
• In a later stage possibly performing support outside business hours as watch duty.
• Identify and drive forward continuous improvement. Maintain a critical mindset and seek opportunities for process improvements and automation.
• Manage business stakeholders to ensure both internal client satisfaction as well as client education where required (to ensure client adherence to standard processes).
• Where required also provide support to the other teams that belong to the same IDAM operations family.

Skills and experience

• Working experience between 3-5 years ideally 2-3 years within Privileged Access domain
• Knowledge of Active Directory and LDAP
• Proficient knowledge of CyberArk and knowledge of different components. (PVWA Vaults CPM PSM AAM)
• Experience in managing incidents & problems
• Experience with SailPoint Network infrastructure & Azure AD (considered a plus)
• Experience in using tools as ServiceNow Azure DevOps Teams and MS Office suite
• Time management skills: ability to prioritize tasks manage workload and meet deadlines particularly when dealing with escalated requests.
• Preferably some experience working in highly regulated environments Identity and Access Management experience is a plus.
• Experience with SailPoint ServiceNow and/or Mainframe or CREST applications is a plus.
• Initiative-taking approach with curious mind-set to learn new skills at personal level.
• Strong organisational and administrative skillsand ability to adhere and follow policies and procedures.
• Communication skills: Ability to communicate clearly and effectively with users team members and other stakeholders both verbally and in writing.
• Adaptability: Capacity to adapt to changing priorities and thrive in a highly regulated environment.

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