Assistant Director of Rooms Waldorf Astoria Monarch Beach Resort and Club

Join us in Orange County California and live in one of the nations top vacation destinations with year-round sunshinepicturesque beaches premiere attractions and a lively dining and arts scene.

The award-winning AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Clubis seeking anAssistant Director of Rooms to join the Front of House Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laid-back vibe and fun active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets.This includes 4 restaurants a beach club lounge marketplace and IRD.

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What will I be doing

This role involves both short and long-term planning as well as the day-to-day operations of rooms and related areas. You will support and serve as a resource to the Operations Team providing assistance during high-demand periods and covering for Rooms Leaders when they are absent. The departments you will oversee include Front Office Concierge Bell Team Tram and Valet Parking.

As Assistant Director of Rooms you would be responsible for directing and administering the operations of key guest contact departments in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Direct and administer Rooms Division operations to include but not limited to daily operations guest service standards and initiatives product quality inventory management and cost controls merchandising and marketing systems use management budgeting and forecasting department management and meeting participation and facilitation
• Respond to guest inquiries and requests and resolve guest issues and concerns in a timely friendly and efficient manner
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends and evaluate and address issues systems and procedures to make improvements accordingly
• Recruit interview and train team members
• Facilitate and coordinate marketing initiatives sales site visits and special requests from other departments

What are we looking for

Education

Bachelors Degree preferred.

Experience

10 years of hotel guest service experience.

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

Salary Range:The annual salary range for this role is $130000 - $145000 and is based on applicable and specialized experience and location.

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