Retail Sales & Operations Lead
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Job Location:
Eugene, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
TrackTown USA is seeking a Retail Sales & Operations Lead to drive on site retail sales and operational excellence for major international track and field events at Hayward Field. This role is accountable for preparing staffing and operating retail footprints that are visually compelling operationally sound and designed to maximize sales while delivering a world class fan experience.
TrackTown USA Inc. is a non-profit organization committed to setting a standard of excellence in hosting premier track and field events creating a supportive environment for elite athletic performances being a leader in sustainable sport practices and inspiring the next generation of track and field athletes and fans. The organization was responsible for organizing the 2014 IAAF World Junior Championships theand 2025 USATF Outdoor Championships the 2016 IAAF World Indoor Championships in Portland and theand 2024 U.S. Olympic Team TrialsTrack & partnership with USA Track & Field the organization brought the 2022 World Athletics Championships to the United States for the first time. TrackTown delivers the Wanda Diamond Leagues recurring Prefontaine Classic recognized as one of the worlds best track and field meets.
Position Summary
As an onsite leader the Retail Sales & Operations Lead manages teams merchandise flow and realtime decisionmaking in a fastpaced event environment with a clear focus on sales execution conversion and guest engagement in support of TrackTown USAs mission to make Eugene the premier destination for track and field.
Key Responsibilities
Retail Operations Sales & Leadership
Lead onsite retail sales operations within assigned event retail footprint(s).
Serve as primary point of contact for retail leadership venue partners and merch team.
Conduct daily team briefings assign responsibilities and ensure staff readiness.
Ensure retail environment meets brand visual operational and sales driven merchandising standards.
Merchandising Setup & Preparation
Support preevent setup including visual merchandising and product placement.
Ensure elevated presentation of Pre26 apparel accessories and memorabilia.
Maintain organized backofhouse inventory systems for efficient replenishment.
Execute merchandising plans in partnership with merchandising leadership.
Event-Day Sales Execution & Guest Experience
Lead and coach onsite staff to deliver a friendly knowledgeable customerfirst experience.
Monitor sales floor activity customer flow and staffing levels to optimize performance.
Troubleshoot operational challenges and make timely effective decisions.
Inventory Management & Teardown
Oversee inventory levels replenishment and product movement to ensure high-demand items remain in stock.
Ensure accurate product counts shrink prevention and inventory controls that protect sales.
Support postevent teardown including packing inventory verification and storage preparation.
Maintain clean organized and secure stock areas to support efficient selling and replenishment.
Required Qualifications
Experience in retail sales event operations or related leadership roles.
Proven ability to lead teams in highvolume fastpaced sales driven environments.
Strong communication problemsolving and decisionmaking skills.
Ability to stand for extended periods and lift 2530 lbs. as required.
Flexibility to work evenings weekends and multiday events.
Commitment to delivering exceptional customer service.
Preferred Qualifications
Experience in sports live events or largescale fan-based retail environments.
Experience and working knowledge of POS systems
Familiarity with visual merchandising principles and presentation standards.
Ability to assess sales opportunities and adjust operations in real time.
Strong organizational skills with attention to detail.
Comfort collaborating with crossfunctional partners.
Ability to remain calm professional and solutionsfocused under pressure.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
