Service Desk Technician

Who We Are

Revantage a Blackstone Real Estate portfolio company is a global provider of corporate services.

With a corporate purpose of In Pursuit of Better Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies spanning diverse asset classes including residential logistics office hospitality and retail sectors. Headquartered in Chicago the companys footprint extends across North America Europe and Asia Pacific.

Rooted in a commitment to collaboration and inclusivity Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance technology human resources and operations Revantage proactively anticipates stakeholder needs recruits exceptional talent and enables its business partners to thrive.

What We Value: Our Culture

Our people are our most important asset enabling Blackstone portfolio companies and investments to scale and thrive. Together we foster a workplace where everyone can be themselves enabling them todo their best work.

At Revantage we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work competitive compensation benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees voices and support an inclusive culture.

Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.

Our culture is built on our shared core values and commitment to be:

• Learners We learn from our challenges and successes

• Leaders We commit to continuous improvement

• Enthusiasts We face challenges with optimism and believe anything is possible

• Achievers We expect high standards for ourselves and enable the success of our teams

• Partners We deliver value and positive impact to our partners

Grow your career with us. As a member of our team youll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

WHO WE ARE

Revantage is a Blackstone Company that provides a highly skilled employee base best-in-class processes and state-of-the-art technology to multiple Blackstone real estate portfolio companies. Sectors include Hospitality Industrial Multi-Family Office Retail Senior Housing and Manufactured Homes.

Revantage headquartered in Chicago is one of three global offices that includes Revantage Asia and Revantage Europe.

WHAT WE VALUE: OUR CULTURE

Creating a culture that inspires change and momentum requires the right team. We know what it takes to lead an industry and are looking for leaders who seek constant growth want to excel and continuously improve upon themselves and the industry. The culture at Revantage is built on our shared core values and commitment to be:

• Achievers We expect high standards for ourselves and enable the success of our teams

• Enthusiasts We face challenges with optimism and believe anything is possible

• Leaders We commit to continuously improve our performance

• Learners We learn from our challenges and successes

• Partners We deliver value and positive impact to our partners

WHY THIS ROLE IS VALUABLE

The Analyst Service Desk Technician will deliver excellent technical support with a high degree of customer satisfaction timeliness accuracy and consistency. This individual will work with the Revantage Service Desk customers to provide solutions to problems to ensure customer productivity. Other duties include installing and troubleshooting hardware software printers wireless devices and operating system problems for personal computers inside the multiple environments we support.

HOW YOU ADD VALUE

• Research resolve and respond to questions received via telephone self-service email voicemail callbacks and walk-ups in a timely manner in accordance with the current IT service level agreements

• Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment.

• Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk.

• Install configure and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk

• Perform PC operating system and software installation and performance tuning including but not limited to memory optimization and software application settings (standard and custom)

• Use ServiceNow software to create edit update and close work order tickets and customer profiles as needed

• Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction

• Configure deploy and support company issued mobile devices

• Coordinate disposal of all IT Endpoint related equipment

• Provide enterprise level workstation management including compatibility testing update distribution reporting compliance and troubleshooting

• Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures

• Maintenance of desktop management services including remote control software distribution asset management and virus protection services

• Maintain SOEs (Start of Employment) and EOEs (End of Employment) of user access and hardware as part of an asset management system.

• Other duties as assigned

WHAT YOU BRING TO THE ROLE

Required:

• Bachelors degree in Information Systems or similar experience
• Minimum of 2-3 years of work experience in IT Support
• Ability to self-direct work and resolve issues without assistance
• Provide a White Glove support experience in person and remotely for all users
• Support experience and knowledge of Microsoft Active Directory Exchange Office 365 MS Teams Windows Server 20XX Windows 7/8/10/11 iOS Android etc.
• Installation and support experience with MS Office and various assorted software applications
• Ability to multi-task in a variety of support roles
• Efficient and available to assist all local users and remote traveling users
• Some/minimal travel required sometimes at short notice
• Excellent customer service and communication skills
• Work well with others and individually to complete projects effectively
• Ability to juggle multiple competing priorities
• While performing the duties of this job the employee must regularly lift and/or move up to 50 pounds

Preferred:

• Mobile device management and iPhone
• Encryption (i.e. BitLocker) and VPN client
• Mac Support

Base Compensation Range:

Total Direct Compensation:

This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Benefits: The Company provides a variety of benefits to employees including health insurance coverage retirement savings plan paid holidays and paid time off (PTO).

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans policies practices agreements or other materials or documents as in effect from time to time including but not limited to terms and conditions regarding eligibility.

Perks for You

• Competitive salary overall compensation and 401(k)

• Work-life balance offerings include:

  • Hybrid Work Policy

  • Productivity Hours weekly meeting-free work time

  • Summer Fridays

  • Work From Anywhere Month

• In-house and external learning & development opportunities

• Generous health insurance and wellness benefits

Please review the Job Applicant Privacy Notice.

EEO Statement

Revantage is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email