EUC & IT Operations Support Engineer SE 26-04572

Job Title: EUC & IT Operations Support Engineer

Location: Reno NV

Duration: 6 Months

Role Overview:

The EUC & IT Operations Support Engineer is responsible for delivering end-user support managing IT operations and ensuring seamless onboarding/offboarding processes. This role supports endpoint management Microsoft 365 services asset management and data center operations while maintaining compliance with IT policies and service standards.

Key Responsibilities:

User Onboarding & Offboarding

• Execute end-to-end user onboarding (account creation access provisioning device setup)
• Manage user offboarding (access revocation data retention asset recovery)
• Ensure SLA adherence and audit compliance
• Coordinate with HR and cross-functional teams

End User Computing & Microsoft 365

• Provide L2/L3 support for desktops laptops and mobile devices
• Support Microsoft 365 services (Outlook Teams OneDrive SharePoint)
• Troubleshoot authentication licensing and access issues
• Manage OS builds upgrades and endpoint troubleshooting
• Administer Active Directory and Azure AD

Intune & Patch Management

• Manage endpoints using device management tools
• Configure and deploy OS updates patches and applications
• Monitor patch compliance and remediate issues
• Ensure endpoint security and policy compliance

SharePoint Support

• Manage SharePoint Online access and permissions
• Support document libraries and collaboration tools
• Assist users with document management and workflows
• Coordinate governance and site management activities

Inventory & Asset Management

• Maintain accurate IT asset records
• Conduct asset audits and reconciliation
• Track asset lifecycle during onboarding/offboarding
• Ensure compliance with asset and security policies

Data Center Support

• Perform on-site operational tasks (rack & stack cabling hardware support)
• Handle troubleshooting tasks such as power cycling and component replacement
• Coordinate with infrastructure and network teams during incidents
• Follow data center safety and operational procedures

Operations & Governance

• Manage incidents service requests and changes via ITSM tools
• Ensure SLA compliance and proper documentation
• Develop SOPs runbooks and knowledge base articles
• Support audit and compliance activities

Technical Skills Required:

• Windows 10/11 and basic macOS support
• Microsoft 365 administration
• Active Directory and Azure AD
• Endpoint/device management tools (e.g. Intune)
• SharePoint Online support
• Basic networking (VPN DNS LAN)
• ITSM and asset management tools
• Basic understanding of data center operations

Experience & Qualifications:

• 37 years of experience in EUC / IT Operations / Infrastructure Support
• Bachelors degree in IT Computer Science or related field (or equivalent experience)

Preferred Qualifications:

• ITIL Foundation certification
• Microsoft Modern Workplace or endpoint management certifications

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