Director, Food & Beverage

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Discounted food & beverage offerings at our Vancouver sister properties
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
• Complimentary meals through our colleague dining program (taxes apply)
• Complimentary dry cleaning of business attire
• Access to our full benefits package including extended health dental vision benefits; life and disability insurance; pension with company match Registered Retirement Savings Program (RRSP) with company contribution and a Tax Free Savings Account (TFSA)
• Paid time off including vacation sick days and holidays
• Competitive Salary starting at $153100

What you will be doing:

Reporting to the Hotel Manager you will be an active and contributing member of the strategic goals of the Food and Beverage Division. You will lead the Food & Beverage division by promoting a positive hotel culture and ensuring effectiveness of our luxury guest services employee performance & development and service enhancements. You will oversee the strategic development of Q at the Empress Banquets Tea at the Empress Veranda In-Room Dining Culinary and Stewarding. Analytical skills planning creativity and leading others are your strengths. Your responsibilities include:

• Lead mentor and train the Food & Beverage operations team to deliver on our Service Culture and leadership promise
• Develop the annual Food & Beverage budget with a focus on revenue costs productivity and efficiencies while ensuring accuracy in monthly financial outlooks and results
• Be the strategic business partner to the Executive Team in the field of Food & Beverage working closely with other strategic departments including Sales & Marketing Finance and P&C.
• Develop sincere relationships with guests colleagues and departments in a warm atmosphere
• Use your emotional intelligence to create unforgettable guest experiences by understanding each guest as a unique individual engaging with empathy anticipating guest needs and delivering a flawless experience
• Inspire your team to provide our guests with a flawless meaningful and authentic luxury experience delivered in a personal way
• Act as an Ambassador and collaborate with the operations team by responding in a professional timely and consistent manner to guest colleague and third party concerns with the goal of always improving and when necessary recovering remarkably
• Demonstrate a commitment to Service Excellence through a visible presence on the floor responding to and analyzing guest feedback through our Voice of Guest platform and leading improvement activities based on guest and colleague feedback
• Coordinate F&B capital planning and projects with Department Heads
• Assist in the development and execution of the hotels five-year strategic plan
• Implement effective cost control measures of all food beverage labour and operating expenses in the F&B division by finding efficiencies and maximizing productivity
• Maximize F&B revenues in order to achieve overall hotel financial success (Rev per hour worked Rev per occupied room and VOP)
• Lead and implement the Fairmont Corporate F&B Vision for Accor and ensure all Food & Beverage brand standards are maintained
• Strategize on new products service offerings and upsell opportunities
• Create and achieve F&B goals aligned with our four pillars (colleague guest owner brand)
• Create an F&B leadership succession plan by coaching and developing leaders through ongoing conversation and feedback annual performance reviews developmental plans and career paths
• Lead F&B division in employee engagement initiatives and action planning based on colleague feedback and engagement survey responses
• Host and empower departmental leaders to hold monthly departmental meetings related to hotel goals and planning guest satisfaction financial results employee engagement health & safety employee recognition sustainability brand standards etc.
• Actively participate in hotel committees for recognition sustainability health & safety and diversity & inclusion and promote and champion committee initiatives
• Actively participate in the Hotels Emergency Response Team (ERT) and assist Executive Team in crisis management planning and communication following corporate guidelines
• Network with peers in the PNW region and industry to understand industry trends and develop innovative service and product ideas
• Develop and maintain strong partnerships with corporate and tourism sponsors
• Perform all other duties and special projects as assigned by Executive Team

Qualifications :

Your experience and skills include:

• Strategic and service-focused personality is essential and minimum 5 years senior food & beverage leadership experience in luxury hotel required (Department or Division Head)
• Prior experience working in a union environment preferred
• University degree in Hotel Management or related discipline a strong asset
• Ability to lead by example by promoting a strong team culture and setting the scene for high performance
• Proven ability to build and maintain strong relationships with stakeholders
• Proven ability to analyze data and trends create strategies for improvement and take risks
• Excellent interpersonal and communications skills
• Highly organized and ability to work well under pressure with competing priorities and deadlines
• Flexibility and ability to adapt to changing priorities
• Vision and ability to lead and motivate others
• Ability to create and promote a fun working environment

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time