Coordinator, Computer Applications

Florida Atlantic University

Job Location:

Boca Raton, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Apply now to join FAU on its race to excellence.

For more information on everything FAU has to offer please visit

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

The College of Science at Florida Atlantic University is seeking a Coordinator Computer Applications - Boca Raton FL.

As a member of the College of Science Information Technology support group this position provides technical support for faculty and staff by configuring installing and troubleshooting computers mobile devices printers servers and network resources. The Coordinator resolves hardware software and connectivity issues; maintains technical documentation; updates help desk tickets in a timely manner; and recommends technology solutions to support departmental needs. This role also assists with the technology components of grant proposals and stays current with industry standards to ensure reliable and effective IT services across the College of Science.

Summary of Responsibilities:

Serves as a staff member for the College of Science Information Technology support group.
Provides technical support to the College of Science:
- Configuring and installing computers laptops tablets and printers.
- Assist in troubleshooting network connectivity problems both wired and wireless.
- Assigning users to network shares
- Configuring smartphones and tablets
- Imaging laptops and desktop computers
- Developing and maintaining documentation
- Installing and testing operating systems and software
- Installing and administering servers and network attached storage
- Update help desk tickets clearly and timely
Troubleshoot software network and hardware related issues is a critical job function.
Maintain/enhance technical expertise level by keeping current with industry standards and technical trends and advance skill set by taking personal initiative.
Recommend technological solutions to assigned departments.
Assist in writing with the technology portion of grants.
Other job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:

Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (at Presidents discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).

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Minimum Qualifications:

Masters degree from an accredited institution in an appropriate area of specialization; or a bachelors degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Valid drivers license required.

Preferred Qualifications/Skills:

Excellent written and verbal communication skills along with a demonstrated commitment to providing outstanding customer service.

Proven experience installing supporting and troubleshooting Windows and macOS operating systems as well as the Microsoft Office Suite.

Experience with supporting mobile devices including iPhone and Android platforms.

Demonstrated customer service experience in a technical support environment.

Experience with Active Directory and Microsoft Intune.

Salary:

$60000 annually.

College or Department:

College of Science: Information Technology

Location:

Boca Raton

Work Days and Hours:

Monday - Friday 8 a.m. - 5 p.m. Some nights and weekends as needed.

Application Deadline:

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official sealed transcripts and original NACES evaluation if applicable sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II) motor vehicle check credit check reference checks alcohol and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources please call . For communication assistance call 7-1-1.

Required Experience:

Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer please visit Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.Position Summary: The College of Science at Florida Atlantic Univ...