Compliance Manager – Monitoring- Regulatory Compliance, Complaint Oversight, Vendor Oversight

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Why Work with Us

At TD Bank US Compliance were on a mission to build a more resilient and scalable compliance risk management function. As part of our team youll play a key role in reshaping compliance structures and processes driving innovation at every level. Here each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program its about creating a culture of compliance that will cascade throughout the organization.

This position will support Compliance Monitoring for delivery channels such as Digital Banking Marketing and Contact Centers. This includes targeted regulatory compliance monitoring compliance oversight over complaint handling processes and monitoring complaints for regulatory and compliance risks trends and themes as well as overall compliance oversight of vendors including determination of impacted regulatory requirements and associated controls and ongoing monitoring reviews.

This role will execute monitoring conduct regulatory research support and provide objective guidance to assigned portfolio business or function. This role will require completing individual detailed analysis and workpapers as well as the associated reporting follow-up and discussion/presentation to Executive Management. This role will be largely focused on the on-going monitoring of consumer business lines which would require the following:

• Ability to execute and enhance the Banks monitoring program completing targeted regulatory compliance reviews complaint monitoring reviews and vendor monitoring.

• Manage and/or perform independent compliance reviews of regulatory requirements impacting the products and/or channels supported.

• Conduct regulatory research.

• Provide guidance make recommendations and collaborate with businesses to facilitate compliant solutions that meet the business needs on a complex project or program.

• Completing individual detailed analysis and workpapers as well as the associated reporting follow-up and discussion/presentation to Executive Management.

Please review Desired Skills & Experience below as you consider this opportunity. The above details are specific to the role which is outlined in the general description below.

Job Description Summary

The Compliance Business Oversight Manager provides advice support and objective guidance to assigned portfolio business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Banks risk philosophy and strategic direction.

Depth & Scope:

• Works independently and is accountable for managing a specialized Compliance function or area

• Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates

• Provides advanced analysis and/or specialized reporting to support business partners functional areas or centers of expertise

• Provides guidance and support to analysts on matters related to portfolio and specialty

• Typically a subject matter expert for a key functional Compliance area and business

• Contact for business management dealing with non-routine information

• Manages/assists with regulatory reviews including inquiries audits and exams

• Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Education & Experience:

• Undergraduate degree or equivalent work experience

• 7 years of experience

Desired Skills & Experience:

• Previous experience with regulatory compliance for delivery channels such as Digital Banking Marketing and Contact Centers is a must.

• Previous audit monitoring or testing experience.

• Subject Matter Expertise in Consumer Compliance regulations as they pertain to delivering bank products and services including Digital Marketing and Contact Centers.

• Broad understanding of consumer banking compliance rules laws and regulations.

• Deep knowledge and experience interpreting and applying consumer banking laws rules and regulations.

• Experience with third-party oversight a plus.

Customer Accountabilities:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes

• Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues

• Contributes to the development and implementation of Compliance programs

• Guides partner through the development implementation oversight and management of effective Compliance Programs

• Prepares summaries presentations briefing notes and any other required documentation to effectively report on the status of Compliance

• Represents Compliance on internal or external committees relating to designated business activities as required

• Delivers relevant subject matter expertise and Compliance advice to business management

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions makes recommendations assesses the effectiveness of programs/policies/practices

• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder Accountabilities:

• Actively assists in developing Compliance Team procedures

• Facilitates the periodic Compliance risk and self-assessment activities for designated business using TDs Enterprise Compliance Risk Assessment Framework

• Monitors that assessments (monitoring risk assessment etc.) are completed and communicated in a continuous and timely fashion

• Consistently exercises discretion in managing correspondence information and all matters of confidentiality; escalates issues where appropriate

• May provide review and content in the development of annual awareness training

• Manages the risk assessment process for assigned businesses

• Protects the interests of the organization our customers and our communities identifies and manages risks and promotes the prompt and thorough resolution of escalated non-standard high risk issues

• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience

• Actively manages relationships within and across various business lines corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and promotes timely communication of issues/points of interest

• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business

• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques

• Participates in personal performance management and development activities including cross training within own team

• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices

• Leads motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

• Contributes to a fair positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional

• International Travel Never

• Performing sedentary work Continuous

• Performing multiple tasks Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds Occasional

• Sitting Continuous

• Standing Occasional

• Walking Occasional

• Moving safely in confined spaces Occasional

• Lifting/Carrying (under 25 lbs.) Occasional

• Lifting/Carrying (over 25 lbs.) Never

• Squatting Occasional

• Bending Occasional

• Kneeling Never

• Crawling Never

• Climbing Never

• Reaching overhead Never

• Reaching forward Occasional

• Pushing Never

• Pulling Never

• Twisting Never

• Concentrating for long periods of time Continuous

• Applying common sense to deal with problems involving standardized situations Continuous

• Reading writing and comprehending instructions Continuous

• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.