Temporary Associate IT Officer

This role of the Temporary Associate IT Officer is a self-motivated individual who under the direct supervision and guidance of the Senior IT Officer will provide comprehensive technical support across various IT functions within EGPAF-Malawi programs. The Temporary Associate IT Officer responsibilities include offering hands-on support to end-users resolving hardware and software issues both onsite and remotely and integrating IT solutions into organizational projects. The role also encompasses assisting in IT infrastructure administration by monitoring and optimizing network infrastructure diagnosing connectivity and server issues and ensuring network security through proactive monitoring and updates. Additionally s/he will assist in training end-users on IT best practices and contributes to managing IT equipment and systems including procurement deployment maintenance and enforcing IT policies and SOPs. This position is crucial for maintaining efficient IT operations and supporting organizational goals through effective IT management and support service.  

The Essential Duties and Responsibilities will include but not limited to

1. Assists in provision of Technical Support

• Provide first-line technical support to end-users.
• Provide hardware and software troubleshooting support by responding to staff needs and resolving issues onsite or remotely through the phone or remote support applications.
• Provide high-quality support in integrating IT solutions into organizational projects.
• Escalate IT-related issues to the supervisor and EGPAF HQ IT regarding global IT issues as needed.    

1. Assist in the Administration and Maintenance of IT infrastructure

• Assist in monitoring and optimization of the organizations network infrastructure (LAN/WAN and PABX system).
• Diagnose and troubleshoot issues to do with network connectivity and servers.
• Administer user domain accounts with appropriate roles and rights on the AD DS.
• Monitor network security appliances and endpoints to identify threats and mitigate them.
• Conduct routine checks and updates to ensure the security and integrity of computer systems (Backup and Visualization solutions).

1. Assist in provision of Training and Capacity Building

• Assist in the development and delivery of basic IT training to enhance IT literacy among end-users.
• Provide guidance to end-users on best practices for utilizing IT resources effectively.

1. Assist in the Procurement Deployment and lifecycle management of IT equipment and systems

• Support an up-to-date inventory of IT assets tracking their usage repairs and ensuring proper functioning.
• Support the procurement (providing technical guidance) deployment and maintenance of IT equipment.
• Setup and configure network or standalone printers tablets desktops and laptop computers for end-users.
• Ensure IT Policies SOPs and best practices guides are enforced.
• Maintain an up-to-date inventory of approved application software and licenses tagged to users.  
• Assist and support in preparing reports on IT operations.

Qualifications :

• Bachelors degree in Management Information Systems Computer Science Information Technology or an equivalent field.
• Current relevant technical certifications (prefer MCSA CCNA A ITIL) is an added advantage.
• Minimum of 3 years experience in IT user support and administration with experience in IT service delivery and technical support in a busy institution.

Additional Information :

Bonus points:

• Broad understanding of network infrastructure systems administration and cybersecurity; Active Directory Intune Entra ID Firewalls DNS VPN WSUS GPO etc.
• Relevant knowledge on deploying Windows and Linux servers client configuration in Windows 10/11 Linux and MacOS and Microsoft 365 Apps and Services.
• Proficiency in troubleshooting computer hardware and software issues.
• Attention to detail with the ability to critical thinking and high level of problem-solving skills.
• Ability to confidently interact with clients; listen to the issue and provide a solution professionally.    
• Strong interpersonal and communication skills (verbal and written).
• Ability to work collaboratively in a team environment.
• Strong enthusiasm for IT and a desire to learn and grow in the field.

As a global multinational and multicultural organization EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all and that enables them to reach their full potential. EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age disability or addition to country law requirements EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee please contact our hotline by phone (US: dial toll free ; all other countries: collect ) or online ( Work :

No

Employment Type :

Contract