Service BDC Supervisor
Share
Job Location:
Worcester, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a Service BDC Supervisor!
Position:The Service BDC Supervisor is a leadership role responsible for overseeing the daily operations of our Service Business Development Center team. You will manage agent workflows coordinate outreach campaigns monitor performance and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to lead a high-performing BDC team that consistently sets quality appointments meets daily goals and delivers an exceptional customer experience across our Toyota and CDJR brands.
Why Work For Harr
- 40-hour work week
- Stable family-owned business
- 2 weeks paid vacation to start
- Childcare reimbursement
- College scholarship for employees children
- Medical/Dental/401(k) benefits
- Paid training
- Compensation: Hourly Monthly Bonus (avg 60-70k annually)
Key Responsibilities
- Supervise and support daily BDC agent activity ensuring tasks are completed accurately and on time
- Set communicate and enforce daily agent goals to drive consistent team performance
- Train and mentor agents on best practices word tracks and outreach strategies
- Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
- Monitor and follow up on no-shows verifying VINs and customer contact information to recover missed appointments
- Plan and execute weekly mass maintenance text campaigns for Toyota and CDJR brands
What Were Looking For
- Prior experience in a BDC supervisory team lead or service coordination role preferred
- Strong leadership coaching and team accountability skills
- Excellent verbal and written communication abilities
- Highly organized with the ability to manage multiple priorities and people simultaneously
- Confident decision-maker who can problem-solve in a fast-paced environment
- Proficiency in CRM platforms
- Knowledge of Toyota and/or CDJR service operations a plus
- Able to collaborate with Service and Parts managers
- Direct report to BDC Director
About Harr Motor GroupHarr Motor Group is a premier automotive dealership in Massachusetts dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
Required Experience:
Manager
About Company
Customer Care Representative | Harr Motor Group Worcester, MA | $17–$19/hr + Bonus Pay | $500 Sign-On BonusAre you a people person who thrives in a fast-pace...
