Director of Hospitality and Guest Engagement (NYC)
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Salary: $130000/Yr. - $160000/ Yr.
Other Forms of Compensation: Benefits
Become part of Restaurant Associates the industrys leading provider of dining and event catering for some of the nations most prestigious museums performing arts centers and corporations!Voted Glassdoors Employee Choice Awards-Best Places to WorkThis is R/A!
Job Summary
As the Director of Hospitality and Guest Engagement supporting a high-profile global financial services client you will play a pivotal role in shaping an elevated hospitality experience for both employees and visitors. Drawing on guest experience data and insights you will design and implement innovative hospitality strategies training programs and service initiatives that enhance satisfaction build a strong culture of service and set new standards for excellence across multiple locations.
Location:Based in New York City (5 days/week onsite).
Travel:Up to 15% travel to client sites in New York Chicago Miami and Greenwich CT.
Key Responsibilities:
Provide vision and leadership to create a reimagined best-in-class employee and client experience.
Serve as the primary point of contact for hospitality and guest engagement for a multi-site client portfolio.
Partner with corporate client and on-site leadership teams to set shared goals develop action plans and drive measurable outcomes.
Lead guest experience initiatives that consistently improve satisfaction scores and service quality.
Use guest feedback and experience data to create SMART goals and continuous improvement strategies.
Design communicate and deliver hospitality training programs that elevate service culture.
Conduct customer satisfaction surveys facilitate focus groups and implement findings into actionable improvements.
Stay ahead of hospitality and workplace experience trends to introduce innovative solutions and thought leadership.
Preferred Qualifications:
Bachelors degree in Hospitality Management or a related field (or equivalent experience).
Proven leadership experience in hospitality fine dining or food and beverage environments.
Strong track record of building and maintaining high-level client relationships.
Demonstrated expertise in service design guest engagement and brand standards.
Excellent communication presentation and change management skills.
Familiarity with Medallia or other customer experience platforms (preferred).
Bilingual skills are a plus.
What Were Looking For:
An inspiring data-driven hospitality leader who thrives in dynamic high-touch environments is passionate about elevating guest experiences and has the ability to influence culture and outcomes across a prestigious multi-city client portfolio.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws.For positions in Washington State Maryland or to be performed Remotely click here or copy/paste the link below for paid time off benefits information.
Restaurant Associates
NANCY M TEIXEIRA
reqclassification
Required Experience:
Director
About Company
As the leading foodservice and support services company, Compass Group North America is a family of companies building experiences for all of our customers.
