Customer Retention Manager
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Job Location:
Northampton - UK
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Retention Manager
Hours Monday Friday 8AM 5PM
Salary - 32000 per annum
Location - Northampton
Were working with a fast-growing international organisation to find a Customer Retention Manager who thrives on building relationships solving problems and keeping customers coming back for more.
Youll take ownership of high-value customer accounts ensuring they stay engaged satisfied and loyal. From analysing performance data to supporting key meetings youll play a central role in delivering a best-in-class customer experience.
What Youll Be Doing
- Build strong relationships with key B2B clients
- Monitor customer performance orders and KPIs
- Prepare reports insights and meeting materials
- Support contract renewals and customer communications
- Work closely with sales operations and supply chain teams
- Proactively resolve issues and improve customer satisfaction
What Were Looking For
- Experience in customer service retention or account management (B2B preferred)
- Strong analytical mindset with attention to detail
- Confident communicator who enjoys client interaction
- Highly organised with the ability to manage multiple priorities
- Comfortable using CRM systems and reporting tools
- A proactive solution-focused attitude
Whats in It for You
- Opportunity to work with international clients across Europe
- Occasional travel and client interaction
- A collaborative supportive team culture
- Real ownership and the chance to make a difference
If you enjoy building relationships working with data and being at the heart of customer success - this could be the role for you.
Apply today for a confidential conversation with Gabriella Saunders at ACS Staffing Solutions!
Required Experience:
Manager
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
