Operations Supervisor Sign Shop Provo, Utah

• This role serves to lead manage and mentor associates in a production setting at the Deseret Sign Shop in Provo Utah who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement staffing and maintaining operational excellence.

People and Supervision

• Lead and supervise 8-12 associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance. Model all Ready for Work program work behaviors i.e. attendance punctuality staying on task work quality work pace etc.
• Instruct monitor and provide associates feedback related to critical work standards including time and attendance communication and leadership skills honesty reliability and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage associate training program including schedule time management and soft skills.
• Workplace safety enforcing machine safety PPE usage and clean workplace standards.

Technical and Industry Skills

• Sign and engraving production knowledge preferred; materials plastic acrylic layout sizing finishes rotary machines laser engraver preventative maintenance awareness reading and understanding design specs layouts and vector files.
• Quality control standards proofing accuracy a must and finishing and inspection criteria a must.
• Production scheduling order management inventory and materials control and process improvement.
• Deadline management multi-task under pressure and escalation judgement knowing when to involve leadership or customers if timelines are at risk.

Customer and Business Awareness

• Customer expectations management highly valued; understanding priorities timelines and quality expectations.
• Cost awareness minimizing rework scrap and overtime.
• Balancing customer satisfaction with operational realities.
• Attention to detail

Education

• Bachelors degree in business education social work or related field. Or an equivalent level of education and experience.

Experience

• Three years experience in training education or business settings including retail warehouse or customer service operations. Or an equivalent level of education and experience.
• Demonstrated experience in teaching training and/or supervision
• Ability to regularly lift 50 pounds walk and stand for long periods of time. Able to bend twist and climb as needed.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Demonstrated Skills and Abilities

• Strong written and oral communication ability.
• Ability to give clear and concise direction and follow through with delegated assignments
• Hold direct reports accountable
• See and implement solutions to challenges
• Ability to lead and supervise team(s) of store associates who may have barriers to employment
• Implement data-driven decisions and solutions.
• Interface with technology including computers MS Software and PCS/Inventory systems.

Role Complexities

• Leading store associates successfully while managing store operations.
• Responsible to achieve key performance indicators while managing constant store associate turnover.
• Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
• Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.