Client Service Analyst – Futures and Options

Come join a fulfilling team! We have an exciting opportunity to help expand your knowledge skills and abilities in the cleared Futures and Options space.

As a Futures and Options Analyst within JPMorgan Chase you will partner with our execution desks clearing teams and other internal support areas. The primary responsibilities are relationship management querymanagementand full adherence to regulatory commitments. This is a dynamic and challenging environmentprovidingexcellentclient service.

F&O Middle Office requires motivated individuals to liaise with our clientsregardingall oftheir Operational requirements and perform key control functions. We are also looking for individuals who will challenge the status quo and help us shift to a new paradigm. Individuals willfrequentlyneed to think on their feet as new challengesarise.They will need to be organized andhave the ability tomultitask in a high-pressure environment.

Job responsibilities

• Act as client liaison - single point of contact forcoverageincludingpriorityclients
• Set andmaintainstandards of the highest client service and drive improvements
• Provide timelyandaccurateproductexpirymanagement
• Provide Clearing Technology support
• Work with multiple groups toquickly and efficiently resolve client issuesregardingtrade discrepanciesJPM clearing fees execution fees interest andthird partybrokerage.
• Perform business partner & client visits travel as needed
• Lead occasional client training and service review meetings - travel as needed
• Participate in process improvement initiatives
• Ensure processes are completed in view of regulations client and relationship level priorities and internal risk policies

Required qualifications capabilities and skills

• Experience of performance in a customer service role
• Be a key part of a dynamic team
• Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels
• Strong written and verbal communication skills
• Ability to work accurately and effectively under pressure
• Experience in an operational /financial services / customerservices environment
• Effective organisational skills with the ability to manage and prioritise workload
• Take ownership and display the ability to follow through with departmentalobjectiveswhilsttaking into accountrisks involved in daily processing
• Ability toidentifyprocess inefficiencies to improve capacityefficiencyand control

Preferred qualifications capabilities and skills

• An understanding of the F&O product flow and the trade lifecycle participants ( clearers exchanges advisorsetc..)
• F&O product knowledge trade lifecycle events ( deliveries) high level understanding of margining