Area Manager EF, External Fulfillment

strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. . The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon Operations Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for high-potential flexible innovative and forward-thinking professionals to join our India Operations team. Join the External Fulfillment Operations team as an Area Manager.
As Area Managers for our sellers you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. You will also lead many process improvement projects both for the site and the network to drive enhancements in key shop floor metrics viz. Quality Cost and Delivery. One of your key responsibilities will also be development of your team members.
-You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch set up & monitor Flex operations.
Manage the performance and behavior of up to 06 Amazon Associates through effective 1:1 meetings coaching and mentor-ship
Manage schedules monitor adherence and attendance of the team
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed
Set the vision of the team by managing individual and team performance expectations and goals.
Manage and drive staffing plans schedules quality initiatives process change initiatives projects and other Change/ Kaizen initiatives as required.
Analyze performance metrics to identify areas of opportunity that will drive performance improvement
Support in product initiatives to reduce contacts by emphasizing on automation
Support in hiring the right associates
Solve complex seller issues and proactively connect with stakeholders to reduce dependencies

Key job responsibilities
2 years of employee and performance management experience Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience.
Work a flexible schedule/shift/work area including weekends nights and/or holidays

A day in the life
Manage the performance and behavior of up to 06 OEs as directs
Audit seller visits along with Operation Executives and ensure 100% compliance
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed
Analyze performance metrics to identify areas of opportunity that will drive performance improvement
Support in product initiatives to reduce contacts by emphasizing on automation
Solve complex seller issues and proactively connect with stakeholders to reduce dependencies

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 2 years of performance metrics process improvement or lean techniques experience

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