Technical Support Analyst (Tier I) 26-04675

Job Title: Technical Support Analyst (Tier I)
Location: Belvidere NJ
Duration: 12 Months

Position Overview

Navitas Partners LLC is seeking a motivated and detail-oriented Technical Support Analyst (Tier I) to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience strong troubleshooting skills and the ability to provide excellent end-user support across various levels of the organization.

Required Skills & Qualifications

• Minimum 2 years of technical support or help desk experience
• Strong working knowledge of Windows 10 operating systems
• Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint)
• Familiarity with Avaya phone systems is a plus
• Excellent verbal and written communication skills
• Ability to work effectively in a high-volume fast-paced environment
• Strong customer service mindset with the ability to interact professionally with users at all levels

Key Responsibilities

• Install configure troubleshoot and resolve desktop hardware and software issues
• Provide support for end-user computing environments including PCs printers and peripherals
• Assist with setup relocation and teardown of computer equipment and presentation systems as needed
• Log update and manage support tickets accurately within the IT service management system
• Diagnose and resolve technical issues in a timely and efficient manner
• Collaborate with IT team members and escalate complex issues when necessary
• Maintain clear and professional communication with end users and IT leadership
• Report directly to the Director of IT

For more details reach at

About Navitas Partners LLC:It is a certified WBENC and one of the fastest-growingTechnical / ITstaffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.