Senior IT Manager

Job Description:SeniorIT Manager

Location:South San Francisco CA (Hybrid)
Reports to:Executive Director Software and Data Systems
Department:Information Technology

AboutCytovale

Cytovaleis a medical diagnostics company focused on providing a faster more insightful way to diagnose fast-moving and immune-mediated is the first and only stand-alone sepsis detection assay to quickly and accurately analyze white blood cell structure to stratify a patients risk of sepsis. The test simply and clearly showsthe riskof sepsis using a biomechanical evaluation of white blood cells from a standard blooddraw generating results in less than 10 minutes.

For more information please visit.

Role Overview

Cytovaleis seeking ahands-onSeniorIT Managerto lead day-to-day IT operations while helping build and scale the companys internal IT capabilities for future growth. This role combinestechnical execution operational leadership strategic planning and security-minded infrastructure management.

At this stage of growth theSeniorIT Manager will personally perform core systems administration and operational IT work while also serving as a key partner to the Executive Director of Software & Data Systems in shaping IT strategy roadmaps governance and scalable operating models.

The ideal candidate is equally comfortable resolving immediate operational needs improving systems and processes andplanningfor where the business is going next.

This role is ideal for someone who enjoys being in the tools taking ownership end-to-end and helping build a modern IT function in a growing healthcare technology company.

Key Responsibilities

IT Operations & Systems Administration

• Personally execute day-to-day IT operations and systems administration activities.

• Administer enterprise platforms including Microsoft 365 Azure endpoint management identity systems and core business applications.

• Support cloud environments and operational tooling across platforms such as AWS and SaaS ecosystems.

• Perform employee onboarding/offboarding access provisioning device lifecycle management and routine maintenance.

• Execute system upgrades patching and infrastructure improvements.

IT Strategy Planning & Scaling

• Partner with the Executive Director of Software & Data Systems to developCytovalesIT strategy and multi-year roadmap.

• Anticipate business growth needs and proactively evolve systems tools processes and support models.

• Recommend scalable technology solutions that improve efficiency security and employee experience.

• Help define future organizational structure staffing needs and outsourced vs in-house operating models.

Security Controls & Governance

• Maintain strong operational security posture across endpoints identity systems collaboration tools and cloud environments.

• Support and help mature control frameworks such as SOC 2 HIPAA and other relevant compliance standards.

• Implement andmonitorIT security best practices including MFA least privilege access patch management logging backup and lifecycle controls.

• Authormaintain and improve IT policies standards and operational procedures.

• Participate in audits evidence gathering remediation tracking and control improvements.

Operational Ownership & Service Delivery

• Own incident request and change management workflows to ensuretimelyservice delivery.

• Define and improve SLAs ticket workflows escalation paths and support performance metrics.

• Track and manage assets software licensing vendor renewals and inventories.

• Build runbooks documentation and repeatable support processes.

MSP & Consultant Collaboration

• Partner with the Executive Director of Software & Data Systems in coordinating work withCytovalesIT MSP and external consultants.

• Help define priorities review recommendations and ensure strong execution from external partners.

• Hold vendors accountable toCytovalesstandards for quality responsiveness security and cost-effectiveness.

• Translate external recommendations into practical implementation plans.

Strategic Focus

• Reliable secure and scalable IT operations

• Strong securityand controldiscipline

• Proactive planning ahead of business growth

• Excellent internal customer experience

• Building long-term IT maturity without unnecessary bureaucracy

Qualifications

Required

• 10 years of experience in IT operations systems administration or IT infrastructure management

• Demonstrated success in a hands-on IT leadership role within a growing organization

• Strong experience administering Microsoft 365 and Azure environments

• Experience supporting or managing AWS and cloud-based systems

• Strong knowledge of modern ITsecuritybest practices and operational controls

• Experience supporting security/compliance frameworks such as SOC 2 HIPAA ISO 27001 or similar

• Experience writing IT policies standards and operational procedures

• Experience working with MSPs consultants and external vendors

• Ability to balance strategic thinking with direct execution

Preferred

• Experience in healthcare diagnostics biotech or regulated industries

• Familiarity with Intune Entra ID Defender Vanta ticketing systems and endpoint tooling

• Experience scaling IT in a startup or growth-stage company

• Prior team leadership or people management experience

CytovaleCulture& What Great Looks Like Here

Werelooking for someone who will thrive inCytovalesenvironment the ideal candidate will be:

• Comfortable with ambiguity: You can move forward without perfect information and adjust quickly as new dataemerges.

• High ownership low ego: You take accountability for outcomes seek feedback and care more about impact than credit.

• Execution-focused: youdontjust build strategies; you deliver results iterate fast and follow through.

• Intellectually curious: You enjoy digging into data askinghard questions and continuously improving your understanding.

• Resilient and adaptable: You stay steady and effective in a fast-paced evolving environment.

• Mission-driven: You are motivated byCytovalesgoal to improve outcomes for patients and want your work to matter.

What Success Looks LikeinThis Role

• IT operations run smoothly and reliably with minimal disruption

• Security controls and IT processes mature measurably over time

• Systems scale ahead of business demand rather than react behind it

• Employees receive responsive high-quality IT support

• External partners are well-managed and productive

• Cytovalehas a stronger more scalable IT foundation one year from now