Job Description Summary

Job Description

Job Description Summary:

TheFleet Support Flight Data & Diagnostics Systems Operations Manageris accountable for theday-to-day support configuration management and troubleshootingof the systems that enable GE Aerospaces diagnostics services. This role leads a team ofcontractors executing configuration operations ensuring consistent accurate and timely setup in support of internal users and external customers.

The Operations Manager works closely withDigital Technology (DT)partners tomonitor and improve the reliabilityof digital tools rapidlytriage and resolve incidents and ensure high customer satisfaction. The role influencesoperating approach projects and programswithin the function including ways of working and is expected to improve thequality efficiency and effectivenessof the operations team.

This position requires strongcommercial judgmentto deliver required outcomes operating within established commercial practices and policies and may help shape those practices based on business needs.

Roles and Responsibilities:

• Owns operational processes and standard work for data onboarding and customer integration into the 24/7 diagnostics monitoring ecosystem ensuring consistent execution and control.
• Drives continuous improvement by applying lean principles to measure track and improve assigned processes (e.g. cycle time quality rework and handoffs).
• Manages internal and external customer inquiries related to flight data ensuring timely accurate responses and clear expectations.
• Leads through influence to ensure Fleet Data & Diagnostics Systems (FD&DS) projects programs and operational needs are prioritized and delivered on time and within budget.
• Reviews and responds to Voice of the Customer (VoC) feedback translating insights into corrective actions and operational or product improvements.
• Leads initiatives to improve operational effectiveness including coordination of metrics dashboards functional processes and cross-functional initiatives.
• Partners with digital support teams to monitor system health troubleshoot performance issues and maintain service continuity for users and customers.
• Leads purchased services teams (contractors/suppliers) responsible for maintaining system configuration reporting and operational readiness ensuring adherence to SLAs and deliverables.
• Reports system and process performance to stakeholders and leaders including service health operational metrics risks and improvement progress.
• Coordinates issue triage and problem resolution across support teams and users to enable rapid containment resolution and recovery.
• Provides proactive communications and status updates on incidents requests and changes to stakeholders ensuring alignment and transparency.
• Partners with DT counterparts to conduct root cause analysis and drive corrective and preventive actions (CAPA) to prevent recurrence.
• Tracks system performance and reliability trends and initiates improvement plans to address recurring issues and systemic problem areas.
• Collaborates with digital product managers to define and prioritize product enhancements informed by operational needs user feedback and system performance data.
• Presents program strategies and technical roadmaps including risks tradeoffs and recommendations to stakeholders and senior leaders.

Required Qualifications:

• Minimum Bachelors degree from an accredited university or college.
• Minimum of 3 additional years of experience in engineering data operations or commercial operations is required. Airline & Aviation operations knowledge and airline/engine/aircraft data experience is beneficial.

Desired Characteristics:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Experience managing digital systems across a global team
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Experience applying LEAN principles
• Ability to document plan market and execute programs
• Established project management skills.