Sales Support Officer

As an AGCO Finance Sales Support Officer based from our Dublin office you are primarily responsible for the processing of pre-deal information at proposal stage & deal support before the contract is activated. You will also be responsible for answering inbound calls from customers and dealers and helping with queries relating to existing contracts. You work closely with Area Sales Managers and Sales Development Representatives supporting them with their tasks where required.

Find out morehereabout how you can unleash your full potential at DLL

Day to Day:

• Customer Service
  • Acting as the key contact point for Ireland
  • Building relationships with key stakeholders
  • Receiving and solving inbound queries by phone and email from dealers and customers
  • Managing customer feedback and complaints processes
• Deal Set Up
  • Liaising with retail customers and dealer staff to gather all relevant information required to submit an accurate and credible proposal to the Credit team
  • Ensuring customers are given an adequate explanation of credit searches and KYC requirements
  • Preparing documentation suite and dispatching to the customer/dealer for signing. Ensure that the customer has adequate information to understand and complete the documents
  • Assisting where appropriate with obtaining KYC information on proposals
• Deal Management
  • Packaging and preparing deals received in the office for processing
  • Expediting documents for retail deals to ensure prompt service for retail customers and paying out to the dealer
  • Chasing the resolution of queries re. incomplete deals with dealers and customers
  • Managing re-sign process when appropriate
• Supporting the Wider Business
  • Supporting Area Managers by providing cover for them when required
  • Providing ad hoc project / testing support for new systems

Key Performance Indicators

• Deal processing times as measured by CRM systems
• Customer service; measurement including dealer NPS surveys
• Quality / Accuracy of processing deals
• Compliance with group policy and regulations including mandatory training
• Identification of process improvements and/or process efficiencies
• Internal Reporting including month and year end figures

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food free health checks fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning member development programs.
• Click thislinkfor an overview of all the benefits in your region.

Skills & attributes

• A friendly and approachable Individual who has an organized and structured approach whilst being comfortable working in complex environments with deadlines.

• Excellent communication skills both verbal and written

• Listens and asks questions to ensure understanding

• Resolves conflicts or disagreements in a respectful professional manner

• Establishes and supports an atmosphere that reinforces collaboration and teamwork

• Approachable by team members and individuals in other departments and willing to share knowledge with others

• Engages in problem-solving; suggests ways to improve efficiency and performance within systems and processes

• Flexible open and receptive to new processes

• Reliable and comfortable working in a hybrid office and work from home environment

• Manages time effectively and accomplishes all tasks and responsibilities in a timely and accurate fashion

• Strong attention to detail and a high level of accuracy and compliance

• Prioritizes tasks well and handles multiple demands with competing priorities

• Adapts to changing priorities situations and demands

Experience:

• Experience in a customer facing role and / or the financial services industry (essential).
• Regulated financial services environment experience (desired).
• Exposure to the agricultural sector (desired).
• APA/QFA qualification would be advantageous. If you are not APA/QFA qualified you will be required to meet the Central Bank of Irelands minimum competency requirements for our business meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loans and Regulations) or Qualified Financial Advisor.

Good to know:

• Deadline for application: 13th May 2026 (occasionally we may need to close the application sooner if a high number of applications are received).

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website.

• DLLs referral program applies.

• For more information please contact Natalie Gray Talent Acquisition Partner via

DLL is an equal-opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and an inclusive work environment.

Were dedicated to ensuring our hiring process is accessible to all. If you require accommodation at any stage please inform your Talent Acquisition Partner.

Hiring is subject to successful completion of a background check.