Customer Service Representative II

How You Will Make an ImpactThe Customer Service Representative II works directly with external customers and provides support by performing order entry order status queries load management and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and Nuts and BoltsProcess new orders into the order management system (JD Edwards)Quote standard bodies and accessories using the price book reference in the computer systemBuild loads at time of order entry for customers based on their orders placed and preferred method of transportationCoordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each deliveryValidate loads and forward loads to shipping with other departments to ensure equipment availability and alignment with customer order datesRespond to phone and e-mail inquiries regarding quotes orders delivery dates order status chassis availability and order changesProvide feedback and new ideas for improving the efficiency of the department as well as the overall CompanyOther duties as assignedSkills and Abilities:Computer literate and proficient in Microsoft Office programsDemonstrated skills in database management and record keepingDemonstrated customer service skills to both internal and external customers via phone or emailAble to work under pressure manage multiple tasks set priorities respond to changes and demonstrate flexibilityAble to master technical details of the product line to direct customers to the right solution for a new orderEffective oral and written communication; excellent interpersonal skillsExcellent organizational skillsThe ability to collaborate with a multi-department teamPosition Qualifications & Requirements:Education: High School diploma or GEDExperience:Minimum of four (4) to six (6) years of customer service experience manufacturing environment preferredExperience with large ERP (Order Entry) system preferredExperience with Salesforce a plusHow We Make an ImpactAt Reading Truck we have more than 65 years of industry leadership in the manufacture distribution and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!Some of Our Total RewardsWe offer big company perks with small company culture:Comprehensive benefits package including Medical Dental Vision and Life401(k) Savings Plan with Company MatchPaid Parental LeaveTool Purchase ProgramTuition ReimbursementPaid Time Off and 10 Observed (Paid) HolidaysGenerous Footwear Eyewear and Safety Equipment Discount ProgramPaid Training and Development ProgramsJ.B. Poindexter & Co. Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck and we will not be held liable for any fees related to those learn more about Careers with Reading Truck visit our careers pagehttps:// Experience:

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