Telecommunications Engineer – CCaaS TMetrics

Peraton is looking for an experienced Telecommunications Engineer to join our team of qualified and diverse individuals. This position will support the Operations and Solutions Delivery Support (OSDSS) to DHS ICE. The selected candidate will lead the planning execution and delivery of complex IT and telecommunications initiatives in a mission critical environment. This role requires strong leadership stakeholder engagement and the ability to manage multiple priorities in a fast paced federal setting.

The Telecommunications Engineer will provide support in the translation of business requirements into telecommunications (e.g. LAN MAN WAN Voice and Video) requirements design orders and administration. Provides in-depth engineering analysis of telecommunications alternatives (VoIP Cloud Hosted Solution) for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides and interface support to telecommunications end users telecommunications operations personnel and telecommunications strategic program management. Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer.

Day to Day Roles and Responsibilities:

• Provide support to User Community for ICE specific Telecommunications business needs and services.
• Ensure Avaya system requirements are met including third-party software and/or hardware
• Application support for custom app groups within the ICE specific network.
• Collaborated with clients and sales staff to support projects and service requests
• Provide 24/7 Production Outage Recovery Support
• Create standard operating procedures (SOP) for training dynamic workforce
• Provide end-user training remotely and in person.
• Create and Maintain documentation Reports SOPs Data Spreadsheets etc.
• Submit Weekly Status Reports

Basic Qualifications:

• Bachelors degree and 5 years experience or Masters degree and 3 years experience or high school diploma/equivalent and minimum 9 years experience.
• Must be a U.S. Citizen with the ability to obtain/maintain a DHS Public Trust.
• Must have experience and be able to independently support administer engineer and troubleshoot Avaya Telecommunications Systems; hardware and applications
• Must have experience providing remote technical support to vendors and End Users for complex network & switching systems.
• Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security.
• Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization.
• Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country
• Must have experience designing and implementation of LAN WAN Wireless LAN and WWAN.
• Must have experience with identification/fixing for the problems within existing systems design/implementation of new systems enhances the existing systems and participates in analysis design and new construction of next generation IT systems.
• Excellent communication leadership and problem solving skills.
• Ability to manage multiple priorities in a fast paced environment.

Preferred Qualifications:

• Any of the following Certifications would be an advantage: Avaya Badges CTNS iNARTE IPEP NCTI (CCNA CCNP CCNE)

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.