Customer Enablement Manager

Role Summary:

This role focuses on managing the onboarding journey of new joiners to the network ensuring a seamless transition from initial engagement through to handover to Account Managers. The position also supports Account Managers with day-to-day operational activities to enable effective client management and network growth.

Key Responsibilities:

• Own the end-to-end onboarding journey for new joiners from initial engagement through to successful handover to Account Managers.

• Research and document new joiners strategic objectives using internal and external sources (e.g. company reports market intelligence and stakeholder engagement).

• Act as the primary point of contact during onboarding managing queries coordinating internally and handling escalations where required.

• Ensure a smooth and timely transition of clients to Account Managers with clear documentation and handover of key insights and status.

• Support Key Client (KC) and Strategic Market Client (SMC) Account Managers with day-to-day operational activities including credit notes legal entity onboarding vendor registration M&A support event coordination and case management.

• Manage CSP-related inquiries and central requests ensuring effective communication and timely distribution.

• Support Account Managers with data insights and materials for account planning and client engagement.

• Maintain accurate and up-to-date records in Salesforce and support pipeline visibility.

• Proactively engage with non-connected BICs to understand their business models and explore Swift connectivity opportunities.

• Identify and escalate potential onboarding risks early contributing to network safety and operational excellence.

• Ensure clear internal communication on onboarding progress contract terms and migration plans.

• Reinforce a strong risk management mindset aligned with Swifts operational excellence principles.

• Adhere to organizational policies including office attendance requirements.

Qualifications & Experience:

• University degree in Finance Business or a related field.

• Good understanding of the financial ecosystem; prior experience in client onboarding account support or a client-facing role preferred.

• Strong organizational and coordination skills with attention to detail.

• Ability to manage multiple stakeholders and priorities effectively.

• Proactive collaborative mindset with a focus on execution and delivery

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.