Director, Group Benefits Administration (SunAdvantage Operations)

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Director SunAdvantage Operations

Group Benefits Administration

Are you a clientcentric leader with a passion for operational excellence scale and simplification Do you thrive in fastpaced environments where efficiency consistency and strong client outcomes matter If so consider joining the Group Benefits Administration leadership team as Director SunAdvantage Operations.

Reporting to the AVP Group Benefits Administration this role is responsible for providing strategic and operational leadership for SunAdvantage Operations Sun Lifes small business group benefits offering. This business supports a highvolume standardized client base and is a critical part of Sun Lifes growth strategy in the small business market. This role plays a key leadership role in enabling growth through scale simplification and digital enablement.

As a key member of the GB Administration leadership team you will lead multidisciplinary teams responsible for plan administration service delivery and operational performance ensuring a consistent efficient and highquality client and member experience.

What will you do

• Lead SunAdvantage Operations by developing and executing the service delivery strategy aligned with growth cost and client experience objectives.

• Achieve and sustain operational performance targets (service levels productivity costtoserve quality).

• Drive scalability and simplification identifying efficiencies that enable reinvestment in digital capabilities and automation.

• Oversee endtoend operational delivery for SunAdvantage clients ensuring timely and accurate administration across claims billing plan changes and member support touchpoints.

• Develop execute and oversee OKRs (Objectives and Key Results) to support business priorities and continuous improvement.

• Lead coach and develop a diverse talented and highly engaged team across multiple locations fostering strong leadership capability and succession.

• Champion a culture of continuous improvement leveraging Lean/Brighter Way principles to improve productivity service quality and employee experience.

• Collaborate closely with partners across Product Digital Client Experience Sales Implementation and other GB Administration teams to ensure operational readiness for product changes growth initiatives and legislative impacts.

• Represent SunAdvantage Operations in internal leadership forums and as required in client or distribution partner discussions.

• Ensure effective governance and controls including the development monitoring and maintenance of internal controls risk management compliance and reporting.

What do you need to succeed

• A proven senior leader with experience managing largescale operational service teams ideally within financial services insurance or benefits administration.

• Demonstrated success leading change and transformation particularly focused on scale standardization and operational efficiency.

• Strong ability to translate strategy into execution delivering measurable results while building sustainable capability.

• Exceptional people leadership skills with the ability to motivate develop and inspire teams through change.

• Strong analytical and decisionmaking capabilities using data and insights to drive priorities and outcomes.

• Excellent collaboration and relationshipmanagement skills with comfort working across multiple stakeholders and leadership levels.

• Ability to navigate complex fastmoving environments while maintaining focus on client and operational outcomes.

• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Knowledge & Experience

• Solid understanding of Group Benefits administration and service delivery models.

• Experience operating in environments where consistency efficiency and automation are key success factors.

• Strong knowledge of operational governance controls risk management and compliance.

• Familiarity with digital enablement workflow optimization and automation is an asset.

Whats in it for you

• An opportunity to lead a highprofile business that is central to Sun Lifes small business growth strategy

• The ability to shape and scale an operating model through simplification and digital transformation

• A collaborative inclusive leadership team and environment focused on continuous improvement and innovation

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employeesachieve lifetime financial security and live healthier lives

• In 2025 Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year leading Canadian insurers.

• Were also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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