Program Experience Designer
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Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! We are seeking a Program Experience Designer People Operations a rare blend of learning designer experience architect and AI practitioner who sits at the intersection of how people learn and how technology can make that learning exceptional.
You are not a pure instructional designer and you are not a pure technologist. You are the person in between: someone who understands the science of how adults learn designs experiences that respect the learners time and context and knows how to use AI to build programs that are smarter faster to scale and genuinely personalized. You bring a user experience mindset to everything you build because you know that a learning program is only as good as the experience of going through it.
In this role you will be a key contributor to one of the most significant transformations underway in Geotabs People Operations function: reimagining how we onboard talent and develop leaders globally. The future of these programs is AI-driven customized to each learners role region and experience level and you will help build it. You thrive in ambiguity prototype quickly and care deeply about measurable outcomes over aesthetic polish.
What youll do:
As a Program Experience Designer People Operations your key area of responsibility will be shifting HR programs from one-size-fits-all delivery to customized AI-enhanced learning journeys. You will be responsible for designing adaptive learning architectures creating modular content structures and developing continuous learning touchpoints that support new hires and leaders. You will also need to provide regular status reports to key partners to ensure the project is on time and meeting expectations. You will need to work closely with People Operations HR Business Partners subject matter experts and cross-functional stakeholders to translate learning needs into business solutions.
To be successful in this role you will be a self-starter who thrives in ambiguity prototypes quickly and brings a user experience mindset to everything you addition the successful candidate will have strong analytical and project management skills with an ability to identify needs develop effective solutions and manage multiple programs simultaneously. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
How youll make an impact:
Play a hands-on role in reimagining HR programs including global onboarding leadership experience and more. Focus on shifting programs from a one-size-fits-all delivery to customized AI-enhanced learning journeys tailored to each learners role region seniority and prior experience.
Design adaptive learning architectures that sequence and personalize content dynamically so a tenured industry professional and a new graduate have meaningfully different experiences within the same program.
Extend the impact of onboarding beyond the first week building continuous learning touchpoints that support new hires through their first 90 days and beyond.
Design leadership development experiences that meet leaders where they are building programs that adapt to individual growth areas deliver just-in-time coaching resources and scale across Geotabs global teams without sacrificing quality or relevance.
Apply adult learning principles and instructional design frameworks to build programs that are engaging appropriately challenging and structured for long-term retention.
Design end-to-end learner journeys from needs analysis and outcome definition through content architecture experience flow and assessment with the learners perspective at the center of every decision.
Bring a UX mindset to program design: map learner states identify friction points prototype and test experiences before full build and iterate based on real usage data.
Develop modular composable content structures that can be personalized sequenced adaptively and updated without requiring a full redesign.
Use AI tools to design generate and enhance learning content from drafting scenario-based modules and knowledge checks to building conversational learning experiences and adaptive learning paths.
Leverage AI to create truly customized learner experiences at scale: personalizing content delivery based on role region prior knowledge and real-time performance data.
Evaluate and recommend AI learning tools and platforms with the ability to distinguish genuine capability from vendor hype and the judgment to know when to build versus buy.
Stay current on AI developments in the learning and HR tech space and translate emerging capabilities into practical enhancements to Geotabs programs.
Partner with People Operations HR Business Partners subject matter experts and cross-functional stakeholders to identify learning needs and translate them into well-designed programs and business solutions.
Build frameworks templates and playbooks that help the broader People Ops team adopt new design methods and AI-enhanced tools independently over time.
Facilitate working sessions to surface tribal knowledge align on learning outcomes and ensure programs reflect Geotabs culture and values across all regions.
Ensure programs are globally ready designed for cultural adaptability and regional compliance from the start not retrofitted after the fact.
Define success metrics that go beyond completion rates measuring time-to-productivity learner confidence knowledge retention manager satisfaction and behavioral change.
Instrument programs to capture meaningful data on what is working and where learners are struggling.
Conduct regular program reviews and share actionable insights with stakeholders and leadership.
What youll bring to the role:
35 years of experience in instructional design learning experience design or program development within a People HR or L&D function.
Strong foundation in adult learning principles competency-based development and experience design you can articulate why you made every design decision.
Demonstrated experience applying UX thinking to learning: learner journey mapping experience prototyping usability testing and iteration based on feedback and data.
Hands-on experience building with AI tools you have used AI to design build or meaningfully enhance learning programs not just discuss the possibility.
Proven ability to manage multiple programs simultaneously in a fast-paced ambiguous environment balancing quality with speed to impact.
Strong facilitation and stakeholder management skills you can run a needs analysis session align on outcomes and navigate competing priorities without losing the thread.
Experience designing for global multicultural audiences with an understanding of regional compliance localization requirements and cross-cultural learning nuance.
Comfort working with learning data you know what to measure and how to use it to make programs better.
Experience with AI tools such as Gemini Codex Sonnet and Claude Code
Experience with AI learning platforms adaptive learning systems conversational learning design or AI coaching tools.
Familiarity with learning management systems (Absorb) and how to design within their constraints and capabilities.
Background in UX design service design or human-centered design formal or self-taught.
Knowledge of learning analytics frameworks and how to connect learning data to business outcomes.
Post-secondary Diploma/Degree in Instructional Design Learning Sciences Organizational Development Human Resources UX Design or a related field or equivalent work experience.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
The annual base salary for this position is the expected annual salary for this role and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills qualifications education and overall experience including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individuals ability to pass a background check.
Hiring Range
$71800 - $83100 CAD
Required Experience:
IC
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
