IT Manager (ServiceNow Engineering & Governance)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

The Manager of ServiceNow Engineering & Governance is accountable forplatform integrity architectural consistency riskbased governance and technical delivery qualityacross the ServiceNow ecosystem. This role sits at the intersection ofengineering executionandenterprise governance ensuring ServiceNow is scalable secure compliant and continuously delivering business value. Broad stakeholder engagement across Xcel Energy is required.

Essential Responsibilities

• Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff vendors and contractors. Provide leadership as needed across multiple sites and in alignment with Union or other contracts.
• Relationship Management: Understand the customers needs and partner to deliver innovative solutions. Partner with Supply Chain Finance Enterprise Security Audit/Compliance and other internal groups to drive results.
• Product Management: Ensure products and services operate in a lean stable and adaptable manner. Ensure product delivery and operation are cost effective and within budget.
• Operations Management: Drive ongoing improvements in IT operational performance. Proactively prevent and support prompt restoration of service disruptions.

Minimum Requirements

• Bachelors degree in Technology Science Business or related field or 4 years of experience equivalent to the position.
• Ten years of experience with end-to-end service lifecycle business process project or product management.
• Five years of prior people leadership experience.
• Experience with strategic planning portfolio prioritization delivery execution and operations.
• Experience working within a regulated industry.
• Ability to deliver value in compliance with policies and regulations.
• Demonstrated ability to apply a customer focus problem solve and drive continuous improvement to solutions systems and processes.
• Demonstrated ability to drive adopt and lead others through change in a diverse and dynamic environment.
• Exposure to Sourcing and Contract Management practices.
• Proven ability to attain and hold in-depth acumen in business process technical knowledge and architectural topology.
• Excellent communication skills effective with varying organizational levels and skill sets.
• Excellent Relationship Management and collaboration skills with a track record of working as one team cross-organizationally to drive innovation and business results.

Preferred Requirements

• 7-10 years progressive responsibility across the ServiceNow platform; engineering solution design technical leadership people leadership governance frameworks product and standard ownership stakeholder engagement models.

• 5 years leading multidisciplinary ServiceNow practices including engineers developers business analysts architects testing/QA.

• Functional experience with ITSM CMDB/CI ITOM HRSD SPM SAM/HAM Now Assist APIs and custom integrations.

• Proven ability to establish engineering standards governance frameworks release and OCM strategies.

• Experience with multiple deployment and operating models; Agile Scrum SAFe Lean ITIL and ITSM practices.

• Strong grasp of ServiceNow data model and extensibility role-based access/security/compliance platform scalability and resiliency.

• Experience partnering with Security Risk Audit Compliance HR Architecture PMO Legal/Regulatory organizations.

• Experience with risk-based governance models (tiered approvals AI risk tiers) and platform policy enforcement controls.

• Experience with NexThink/DEX.

• Experience with lifecycle management.

• Development/database background.

• Experience moving from a traditional to accelerated environment.

• Strong ability to balance outcome/result/quality/risk with high velocity.
  
  Preferred certifications:

• ServiceNow - CSA (Certified Sys Admin)/CIS (Certified Implementation Specialist)/CAD (Certified App Dev).

• ITIL Certification.

• CSM (Certified Scum Master).

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

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