Technical Business Analyst

• Opportunity to work across business units and technical teams translating user needs into clear and actionable system solutions
• Full-time (1.0 FTE) maximum-term role until 25 June 2027
• Remuneration: Band 4 - $89184.51 - $111200.77 12% superannuation
• Generous NFP salary packaging options for up to $18550
• Location - 737 Bourke Street Docklands Victoria 3008 Close to Southern Cross Train Station Onsite or Hybrid; WFH (2-3 days)

About the role

The Technical Business Analyst bridges business and technical teams translating user needs into clear and actionable technical requirements.

The role requires strong stakeholder engagement analytical thinking and technical literacy with involvement across the full system development lifecycle from requirements gathering through to testing and implementation. You will also identify opportunities for system and process improvement ensuring solutions align with real user needs and deliver value.

The role reports to the Technical Analysis and Process Improvements Manager and works closely with developers analysts and the broader data and systems team.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN) Victorias largest independent locally governed and run not-for-profit PHN dedicated to improving primary health care in our community.

What are PHNs

PHNs have been established with two key objectives:

• increasing the efficiency and effectiveness of services for community members particularly those at risk of poor health outcomes
• improving coordination of care to ensure people receive the right care in the right place at the right time

At NWMPHN we offer:

• Flexible working arrangements including work-from-home options.
• 6 days of additional leave per calendar year supporting work-life balance
• Additional paid leave during end of year close period.
• NFP salary packaging options for up to $18550
• Generous paid parental leave for all carers
• Stay fit with access to 249 gym and pool facilities via Fitness Passport
• Option to apply for additional purchased leave (48/52)
• Opportunities for professional development and career progression.
• Access to Employee Assistance Programs

For more information on Staff benefits please visit: typical week may include:

• Engaging with stakeholders to understand analyse and document business and system requirements
• Translating user requests into clear structured technical requirements and specifications
• Distinguishing between perceived and actual user needs to define effective solutions
• Developing business functional and technical requirements documentation
• Working closely with developers and data analysts to translate requirements into build-ready outputs
• Supporting solution design activities and stakeholder discussions
• Participating in User Acceptance Testing (UAT) including test planning and validation
• Managing both smaller technical requests and contributing to larger system projects (e.g. Commissioning Management System upgrades)
• Identifying opportunities for system improvement process optimisation and clean-up initiatives
• Contributing to documentation standards templates and team knowledge assets

About you:

• Graduate qualifications in Information Technology Computer Science Information Systems or related field or minimum 3 years equivalent experience
• Strong communication and interpersonal skills with the ability to engage both technical and non-technical stakeholders
• Highly developed stakeholder management skills with a collaborative and people-focused approach
• Strong ability to interpret user needs and translate them into clear system requirements
• Strong technical writing skills with the ability to document user needs develop clear and structured requirements and translate business problems into actionable technical solutions.
• High attention to detail with proven ability to plan prioritise share and adhere to work plans
• Inquisitive mindset with the ability to ask the right questions and uncover underlying issues
  

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers. We strongly encourage applications from Aboriginal and Torres Strait Peoples.

We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity adaptability and the right skills - even if you dont check every box in the responsibilities or qualifications section - we still encourage you to APPLY!

Should you need any specific support or accommodations during the recruitment process or afterwards please reach out to the HR team at

Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check Victorian Working with Children Check