Technology Operations Associate IT Support

A&O IT Group is looking for a motivated and capable Technology Operations Associate to join our growing technology team in India. This role is part of a strategic expansion of our technology function to strengthen our Level 1 support capabilities customer delivery capacity and contribution to our agility and automation agenda.

You will report into the Senior Technology Engineer working under the guidance of the Technology Operations addition to Level 1 support responsibilities you will have the opportunity to contribute to our agility and automation agenda working with modern tools and platforms including AI-powered automation Microsoft Power Platform and our in-house A&O Business Hub.

A&O IT Group delivers IT services and cyber security solutions to clients globally. We have recently completed a major digital transformation programme and are now focused on embedding these capabilities and continuing to innovate. This is an excellent opportunity for someone looking to develop their technology career within an international forward-thinking business.

What Youll Do

Level 1 Support & Service Delivery

Provide Level 1 technical support triaging and resolving support tickets in line with SLA targets

Manage and prioritise incoming support requests escalating to senior team members where appropriate

Support customer deliverables and project tasks as directed by team leads

Maintain accurate documentation of issues resolutions and knowledge base articles

Contribute to continuous improvement of support processes and customer satisfaction

Automation & Innovation

Under the guidance of the Technology Operations Manager and Senior Technology Engineer contribute to the agility and automation agenda

Support the development and maintenance of automation workflows using Power Platform and other tools

Assist with testing deployment and documentation of new automation capabilities

Help maintain and support the A&O Business Hub platform and related integrations

Develop scripting and automation skills through hands-on project work

Collaboration & Communication

Work collaboratively with team members across UK India and Kenya

Communicate clearly and professionally with internal stakeholders and external clients

Participate in team meetings and contribute to knowledge sharing

Proactively identify areas for improvement and raise suggestions with team leads

What Were Looking For

Experience & Skills

1-3 years of experience in IT support helpdesk or technical operations roles

Good understanding of Microsoft technologies including Microsoft 365 Azure fundamentals and Windows environments

Experience with ticketing systems and IT service management processes

Basic understanding of networking security and infrastructure concepts

Interest in automation scripting (PowerShell Python or similar) and process improvement

Strong written and verbal communication skills in English

Personal Qualities

Motivated and eager to learn keen to develop your technology skills and career

Reliable and organised with attention to detail and the ability to manage multiple tasks

Customer-focused mindset with a genuine desire to help and resolve issues

Collaborative team player comfortable working in a distributed international team

Proactive and solution-oriented approach to problem solving

Desirable

Relevant Microsoft certifications (e.g. AZ-900 MS-900 AZ-104)

Experience within an MSP IT services or technology consultancy environment

Exposure to AI tools and their application in business environments

Experience with Power Platform Dynamics 365 or Business Central

Why A&O IT Group

A&O IT Group is a growing international technology business delivering IT services and cyber security solutions to clients globally. With a strong focus on innovation automation and AI we offer our team members the opportunity to work with modern technologies in a collaborative supportive environment. You will have real opportunities to learn grow and contribute to meaningful projects that make a difference to our business and our clients.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight we would love to hear from you.