Customer Support Analyst B. Intermediate
Job Location:
Tallahassee, FL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Title: IT Support Analyst
Location: Tallahassee FL (Onsite)
Duration: 3 months
Employment Type: Contract
We are hiring for the role of IT Support Analyst. Below are the key details:
Role OverviewThis is an intermediate-level onsite contract role supporting workstation hardware and software at a state government facility. The position requires flexibility to work between 7:00 AM 7:00 PM and/or Saturdays on a rotational or on-call basis.
Key Responsibilities-
Troubleshoot computer systems software and related hardware devices (printers smartphones etc.)
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Provide Tier 2 technical support for medium to high-complexity issues and take ownership of escalated problems
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Install configure and support software applications; monitor and resolve Service Desk queue tickets
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Perform root cause analysis and maintain technical documentation
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Provide Audio Visual (AV) and Video Conferencing (VC) support as assigned
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Participate in and coordinate projects sharing information with OIT team members
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1 year of experience in workstation hardware installation maintenance and technical support; OR 1 year of customer service and technical support experience with Microsoft Office 365 and Windows 10; OR equivalent certifications (CompTIA A CompTIA Net MCDST); OR Associate/Bachelors degree in Computer Science IT or a related field
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Advanced knowledge of Microsoft products (OS Office Suite Outlook) in a networked environment
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Advanced knowledge of PC hardware software firmware and LAN/WAN environments
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Ability to perform advanced troubleshooting across multiple computer manufacturers
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Strong written and verbal communication skills
High School diploma or equivalent required.
