Associate Business Analyst eCommerce

As an Associate Business Analyst youll play a key role in supporting our clients Digital Commercial Solutions Team by helping to enhance their Customers Experiences. Youll work closely with the Digital Product Management Team and business stakeholders to:

• Continuously discover customers needs pain points and desires to develop innovative solutions focusing on outcomes over output to ensure we deliver value to our business and customers.
• Participate in daily standup meetings discovery sessions customer interviews sprint planning user story refinement and value analysis to ensure alignment with business priorities and customer needs.
• Document organize and synthesize meeting notes action items learnings and requirements gathered during business stakeholders and customer discussions.
• Support the analysis and deep understanding of business processes to identify areas for improvement.
• Help prepare reports and presentations using Excel PowerPoint and other tools to communicate findings and updates.
• Assist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancements.
• Assist in ensuring traceability of requirements and with impact analysis when changes to the requirements occur.
• Manage administer and prioritize backlog of enhancements to balance business and customer expectations.
• Support User Acceptance Testing (UAT) by executing test cases logging bugs and validating fixes.
• Collaborate with User Experience Development and Deployment Teams to support testing training and delivery of new systems or updates.
• Efficiently respond to daily questions and support requests from users and business partners helping to provide answers troubleshoot issues or escalate them as needed.
• Conduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision making.
• Enter and maintain data in our digital systems and tools ensuring quality accuracy and consistency across the platforms.
• Create and update product user and process documentation including how-to guides knowledge articles training materials process flow maps and more.

Minimum Qualifications:

• Bachelors degree in Information Technology Business Engineering or related field (or equivalent experience).
• 2 years in the business or Digital/IT environment
• Foundational knowledge in Ecommerce user experience and related functionalities
• A curious customer-centric and analytical mindset with a strong desire to learn.
• Demonstrated ability to manage many competing priorities effectively while providing unrivaled customer service.
• Experience in creating user stories process flow diagrams and training materials.
• Ability to translate technical concepts into easily understandable communication.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office/365 Suite
• Basic understanding of Agile methodologies and digital product teams

Preferred Qualifications:

• 2 years of experience in Ecommerce and related functionalities
• Familiarity with tools like JIRA Confluence or similar backlog/project management tools
• Knowledge of the Salesforce product suite
• Knowledge of the Salesforce Commerce platform and best practices
• Experience in creating user journeys
• Contributed to payment processing implementation
• Supported enhancements to Order Management including tracking fulfillment and exception handling.
• Streamlined warranty registration and claims processes for improved customer experience.
• Contributed to pricing logic and promotional rule development across digital platforms.
• Experience with customer interviews and usability testing
• Exposure to product discovery frameworks

Brandon Consulting Associates Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.