Admissions Coordinator

Employment Type: Full Time
Location: Mercy Place East Melbourne

Upload with Application: Resume Cover Letter and any relevant qualifications
Contact: Vanessa Cotton

Where theres life theres Mercy.
Where theres care theres You.

Through the battles and the breakthroughs were there.
Where will you be

For over a century our incredible teams have provided care for people when they need it most. Our people feel great pride in this and they value the security and stability we offer. But it also means so much opportunity - to build on all thats gone before to grow your impact and gain experience thats hard to find elsewhere.

As a for-purpose organisation with over 10000 dedicated compassionate people we continue to offer more services and deeper care than ever before. With Mercy youll have the chance to make an impact and gain experience thats hard to find elsewhere.

At Mercy Health its all about taking what we have and making it better.
To do that we need you.

Join us as at Mercy Health and help our teams deliver even greater outcomes.

About the opportunity

This hands-on role involves guiding customers through the entire admissions process. As a champion of aged care admissions and regulatory requirements the Admissions Coordinator significantly contributes to meeting sales targets and maintaining healthy occupancy levels. They cultivate and manage relationships with referrers oversee the complete admissions journeyfrom initial enquiry follow-up and facility tours to fee discussions and supporting prospective residents and their families with admissions paperwork.

If youre passionate about making a difference in aged care and have the skills were looking for we want to hear from you!

What youll bring

Youre resilient compassionate and have a whole lot of heart. Most importantly you are committed to delivering exceptional patient-centred care.

To thrive in this role you will:

• Provide prompt and courteous customer service to prospective customers current residents visitors and employees.

• Manage the admissions process including handling enquiries engaging with referrers conducting site tours facilitating pre-admission discussions and generating resident agreements.

• Identify promote and sell higher everyday living options that meet the individual preferences and unmet needs

• Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.

• Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.

• Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM eCase MAC etc)

• Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.

• Assist families and representatives in understanding relevant Fees and Charges and Mercy Healths admissions policies facilitating the completion of admissions paperwork and agreements prior to admission.

• Coordinate the room turnover process with site maintenance and cleaners overseeing tasks such as carpet cleaning painting and setting up display rooms.

• Take responsibility for logging resident movements in eCase and liaising with Medicare as needed such as obtaining remaining respite days.

• Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.

• Discussing Healthy Ageing Services with discharging residents and linking them to the appropriate business owner to maximise conversion to other business streams

• Adhere to and champion the Mercy Health admissions processes

You will also be required to provide evidence of or in the process of obtaining:

• NDIS clearance

Ready to help us shape the future of healthcare

Join us and make a meaningful difference in peoples lives - and your career.

Are you ready to apply for this role Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples traditional Custodians of the Land in which our Head Office is based on traditional lands of the Kulin Nation and recognise their deep connections to the land sea and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients residents clients and communities we support. Were proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people of all ages sexualities genders abilities and cultural backgrounds.