Service Manager Construction Equipment

Service Manager - Construction Equipment

Location: Albany NY

Company: Contractors Sales Company

Experience Required: 10 years in heavy equipment service operations

Company Overview

Contractors Sales Company is a well-established heavy construction equipment dealership with over 100 years of service to the industry. We represent leading equipment manufacturers like Link-Belt Hitachi Sandvik Anaconda and Rammer and support a diverse customer base across construction quarry and material handling sectors. Our reputation is built on quality equipment superior product support and long-term customer relationships.

Position Summary

The Service Manager is responsible for leading and optimizing all service department operations across the organization. This individual will drive profitability efficiency technician productivity and customer satisfaction while maintaining the highest standards of safety and quality. The role requires a seasoned leader with deep technical knowledge and proven experience managing service teams in a construction equipment dealership environment.

Key Responsibilities

Operational Leadership

• Oversee daily operations of the service department including shop and field service
• Drive service efficiency technician utilization and billable labor performance
• Establish and monitor KPIs (labor recovery efficiency turnaround time rework rates)
• Ensure consistent workflow management and scheduling to maximize throughput

Financial Performance

• Manage service department P&L including labor sales margins and expenses
• Develop and execute strategies to grow service revenue and improve profitability
• Control costs related to labor overtime tooling and warranty
• Ensure accurate and timely billing work order closure and cost recovery

Team Leadership & Development

• Lead mentor and develop service advisor and technicians
• Train and retain top technical talent
• Implement performance management systems and accountability standards
• Foster a culture of teamwork professionalism and continuous improvement

Customer Experience

• Maintain strong relationships with customers
• Ensure high levels of customer satisfaction and responsiveness
• Resolve escalated service issues quickly and professionally
• Partner with sales and parts departments to deliver seamless customer experience

Technical & Quality Oversight

• Ensure quality of repairs meets OEM and company standards
• Support diagnostics and troubleshooting on complex technical issues
• Oversee warranty processes including compliance and recovery
• Promote best practices in preventative maintenance and fleet support programs

Safety & Compliance

• Enforce all safety policies and OSHA compliance standards
• Maintain a clean organized and safe shop environment
• Ensure technicians are trained in safety procedures and equipment operation
• Monitor environmental and regulatory compliance
• Complete quarterly semi-annual and annual reports as required

Process Improvement

• Implement systems and processes to improve efficiency and reduce downtime
• Utilize technology (service software telematics reporting tools)
• Drive continuous improvement initiatives across service operations

Qualifications

• 10 years of experience in construction equipment service operations
• 5 years in a leadership or management role
• Exceptional communication and organizational skills
• Strong understanding of construction equipment repair (excavators loaders articulating trucks surface drill rigs crushers etc.)
• Excellent leadership communication and organizational skills
• Experience with service management systems and KPI tracking
• Strong diagnostic and technical background preferred

Compensation & Benefits

• Competitive pay starting at $85000 base salary commission structure
• Profit-sharing bonus opportunity
• Company-paid health insurance premiums
• Dental & Vision
• 401(k) with Company Match
• Paid Time Off Paid Holidays and NYS Sick Time
• Relocation assistance for qualified candidates (If applicable)

Required Experience:

Manager