Part-Time Luggage Room Attendant Hampton Inn Seaport

EOE/AA/Disabled/Veterans

Represents the hotel at the main entrance by greeting arriving and departing guests enthusiastically and courteously. Directs traffic at the main entrances to ensure luggage assistance for all guests.

Reads luggage tags and provides claim tickets. Grasps lifts and moves packages and luggage from vehicles places them on baggage carts and stores them in a secure area.

Retrieves luggage from storage for checking-out guests.

Greets guests immediately with a friendly welcome. Replenishes stock in the Suite Shop.

Responds to guest inquiries regarding hotel features and assistance. Provides clear directions to facilities and attractions.

Assists in loading luggage carts from storage for guests.

Answers the Luggage Assistant stations telephone and provides accurate information.

Maintains an alert and attentive demeanor remaining calm during heavy business volumes.

Advises housekeeping as necessary to maintain a clean hotel entrance.

What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!