VoIPCall Manager Engineer

Job Title: VoIP/Call Manager Engineer

Job Code: CIP2

Job Location: Salt Lake City UT

Job Schedule: 9/80

Clearance Requirement: Active Secret Clearance

L3Harris is seeking an experienced VoIP/Call Manager Engineer to join our team supporting a collateral classified environment. The ideal candidate will have extensive experience with call managers VoIP phones and Video Teleconferencing (VTC) systems. This role requires a deep understanding of Risk Management Framework (RMF) requirements to ensure the highest levels of security and compliance.

Essential Functions:

• Design configure deploy and maintain VoIP and VTC systems in a classified environment.
• Implement and manage call manager setups ensuring reliable VoIP communication across the organization.
• Oversee the integration and configuration of VoIP phones and related peripherals.
• Administer VTC infrastructure ensuring seamless operation for all conferencing needs.
• Ensure all systems meet RMF requirements conduct regular audits and compliance checks.
• Coordinate with IT security teams to enforce security protocols and safeguard communication systems.
• Troubleshoot and resolve VoIP and VTC issues promptly to minimize downtime.
• Create and maintain comprehensive documentation of systems configurations and processes.
• Provide user training and support for VoIP and VTC systems.
• Stay current with emerging technologies and recommend improvements to existing systems.
• Prepare for and participate in government security assessments and audits.
• Utilize/maintain multiple security databases and sites including SIMS and eMASS.
• Conduct vulnerability and compliance assessments against systems and networks to determine risk posture.
• Review electronic and manual audit logs and investigate any anomalies or security incidents.
• Assist in security investigations and incident response.
• Coordinate with the Information System Security Manager (ISSM) and Facility Security Officer (FSO) on system security compliance.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or related field or equivalent experience.
• Active SECRET security clearance at time of hire.
• Proven experience with call managers VoIP systems and VTC in a classified environment.
• IAM Level 1 or higher compliant certification (Security).

Preferred Qualifications:

• Experience with Risk Management Framework (RMF) and security compliance.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong understanding of network infrastructure and protocols.
• Familiarity with the Risk Management Framework and its application in securing IT systems.
• Strong understanding of RMF and compliance requirements.
• Proficiency in configuring deploying and maintaining VoIP infrastructures.
• Experience with Cisco Call Manager and other leading VoIP technologies.
• Solid knowledge of network protocols firewalls and security measures.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience establishing and maintaining Cisco Call Manager and VTC
• Cisco Certified Network Associate (CCNA) or higher certification.
• Experience with encryption technologies and secure communication protocols.
• Background in cybersecurity practices and principles.
• Previous experience with RMF as Information Systems Security Manager (ISSM) or InformationSystems Security Officer (ISSO)
• Experience with tools such as ACAS (Nessus) STIGViewer SCAP and Splunk.
• Experience as a Linux System Administrator.
• Experience with NISPOM DAAG JSIG ICD.
• Network CCNA CISSP RHCSA Certifications.
• Direct and relevant experience with Information Security and Cyber Intelligence working in a Department of Defense (DoD) environment.

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